RDTTS Managed Services Offering Contact information: SDVOSB President – David R. Goldsworthy dgoldsworthy@RDTTS.com Vice-Pres. Finance and Contracts – Lynn S. Cupp lcupp@RDTTS.com Office: (757) 392-1915 Fax: (757) 392-1446 Web: www.RDTTS.com

Capabilities “IMAC” 3rd Party Maintenance Managed Services: Installation Moves Adds Changes 3rd Party Maintenance OEM Support Multiple OEM Support Server Mainframe Storage Managed Services: Help Desk Server Management Inventory Management Tech Support NOC Break/Fix Disaster Recovery / Back Up ISO 9001 – 2000 Compliant

Our Initial approach: Strategy Overview Subcontract first and Prime second Develop Business relationships with: Large Businesses under Mentor Protégé Programs Other SDVOSB Other VOSB WOSB 8(a) SDB Business

IMAC Overview Prior Corporate Management Relationships: Federal USDA RD & FSA JFCOM NAVAIR TSD DISA/DITCO US Army US Air Force US Navy DAPS Commercial Northrop Grumman SATCO CSC CUBIC KCI Wachovia Bank Black River Computers NEVERFAIL

Network Infrastructure IMAC Solutions Devices Supported: Voice: Phones (ATS, PBX, VOIP) Data Servers PCs Printers Computer/Data Center DASD Storage Tape Libraries Network Infrastructure Routers Hubs Switches Cabling Capacity Planning Design Connectivity Load Balancing Firewalls

Installation of new equipment IMAC Solutions Installation of new equipment De-installation and disposal Major reconfiguration of existing customer premise equipment Asset warehousing, refurbishing, and redistribution

3rd Party Maintenance Overview Can provide support for: Juniper TopLayer Foundry IBM Dell CyberGuard COMPAQ SONY Bluecoat CISCO Quantum Exabyte HP Tandem Gateway Lexmark

Disaster Recovery / Backup-Neverfail Managed Services Solutions Overview Managed Services: Depot Services Help Desk Break Fix NOC Server Management Disaster Recovery / Backup-Neverfail Inventory Management

Managed Services: Managed Services Help Desk Solutions: Help Desk Take service calls Web login Resolve by phone or dispatch Field Engineer Ship or send parts with field engineer to install UPS/FEDEX or Express counter to counter Trouble management reporting Web enabled report integration for customer viewing and reporting Crystal reports for customized contract reporting

Managed Services Managed Services: Break Fix Solutions: Break / Fix Field Service Maintenance Lowest Replaceable Unit Products Supported Over 120 OEM’s Over 600 Products National In Scope Onsite personnel On call or available for permanent assignment Complete replacement Field Engineer dispatch Equipment Upgrades SLA’s can be negotiated: 2 hour 4 hour Same day Next Business Day

Managed Services Capabilities: OEM’s Solutions: Break / Fix

Managed Services: Server Management Managed Services Solutions: Server Management Managed Services: Server Management Scope: Hardware and OS (Linux/Unix/Windows) Remote Monitoring and Maintenance on backside of the firewall On site network management and technical support SLA’s on/off site , management of multiple maintenance providers Business process / security consulting / information assurance Network administration Load applications Tuning Capacity planning IP Addressing Virus protection

Solutions: Network Operations Center Managed Services Solutions: Network Operations Center Managed Services: Network Operations Center (NOC) Network Monitoring to Lowest Replaceable Unit (LRU) Diagnosing errors Dispatching technicians Monitoring, analysis, configuration and repair Management reporting Standard and custom Crystal Reports

Solutions: Inventory Management Managed Services Solutions: Inventory Management Managed Services: Inventory Management Customer Premise Inventory Audit Asset Management Technology obsolescence and/or redeployment Sold & recapture Non-profits Donations for tax treatment Warehouse surplus assets Inventory management - on/off site Theft protection Shipping / pick / pack Replace asset with existing configuration

Solutions: Disaster Recovery & Backup Managed Services Solutions: Disaster Recovery & Backup Managed Services: Disaster Recovery / Backup Consulting Backup on Site and off-site storage services Recovery program Continuity of operations NEVERFAIL-GSA Schedule GS-35F-0567S Mid-Atlantic premiere Partner

Solutions: Depot Services Managed Services Solutions: Depot Services Managed Services: Depot Services Re-conditioned failed components Quality Assurance & Redeploy Crystal reports for customized contract reporting Disposal services Excess spares Parts inventory Systems Processors Storage Devices

Managed Services Contact Information Contact information: RDTTS is a SDVOSB President – David R. Goldsworthy dgoldsworthy@RDTTS.com Vice-Pres. Finance and Contracts – Lynn S. Cupp lcupp@RDTTS.com Security/Office Manager – Fred Michael fmichael@RDTTS.com Proposal Manager – Frank Bryce fbryce@RDTTS.com HR Manager - Linda Goldsworthy lgoldsworthy@RDTTS.com Office: (757) 392-1915 Fax: (757) 392-1446 Web: www.RDTTS.com 1112 Jensen Dr., Suite101 Cell phones: Virginia Beach, VA 23451 Dave (757) 593-1847 Lynn (757) 515-2751 Fred (757) 635-4708 Frank (757) 672-9037 Linda (757) 593-1849