1. IT Services Portfolio
Todd Endicott – Senior Network and System Engineer
Mary Monroe – Implementation Engineer

2. Overview
System Administration
Network Administration
Documentation

3. System Administration
Hardware / Software Installation and Maintenance
Scheduling – Working vs Off Hours
Capacity Planning
System Performance Evaluation
Backup and Storage
High Availability and Disaster Recovery

4. Hardware / Software Installation and Maintenance
Servers / Workstations
Software

5. Scheduling – Working vs Off Hours
Hourly and Daily Rates
Working Hours
Off Hours

6. Capacity Planning

7. System Performance Evaluation
Drilldown into errors to determine why there is slow TCP response, etc

8. System Performance Evaluation
Print Reports from the Sniffer device when we have found the issue. This shows that the computer at is one of the biggest data producers.

9. System Performance Evaluation
This graphs shows that there are many more requests than the server can respond to; therefore looking for latency at the SQL server would be pertinent here.

10. Backup and Storage

11. High Availability and Disaster Recovery

12. High Availability and Disaster Recovery
Backup and Restore – May have additional hardware or may have to wait for a server to be rebuilt or replaced.
Snapshot - Snapshot images of server at any particular time, bring it up on a new VM and resume from last snapshot.
Live Replication/Migration – Some level of automated failover to a replicated server or site.

13. Network Administration
Hardware Installation and Maintenance
Network Problem Tracking
Capacity Planning
Infrastructure Consultation
Systems Integration
Network Security

14. Hardware Installation and Maintenance
Switches/Routers
Firewalls

15. Network Problem Tracking

16. Network Security

17. Documentation System and Network Diagrams
Disaster Recovery Plans and Documentation
Site Information
Trending and Analysis Reports

18. System and Network Diagrams

19. System and Network Diagrams

20. System and Network Diagrams

21. Disaster Recovery Plans

22. Site Information
Sample Network Configuration

23. Thanks for coming!