Developing Our Leaders – Creating a Foundation for Success

Building Leadership Capability UMHS Strategic Plan Future Leadership Requirements interventions to fill the gaps Current Leadership Capabilities Identify Assess Interventions to fill the Gaps Design Design The on-going cycle of assessing leadership capabilities and identifying future requirements is based on our business strategy and using our systems and processes to fill the gaps. Systems and processes include such things as Behavioral Based Interviewing with questions based on assessing the candidate’s ability in selected competencies (such as Coaching, Problem Solving, Aligning Culture, etc.). Other processes include Performance Management, where competencies are associated with specific tasks/activities/goals that the leader must accomplish during the year, and an Individual Performance Plan is created to help the leader develop competence in areas that are gaps, or strengths to be maintained, or would lead to a new position.

UMHS Leadership Development Talent Building Succession Planning Faculty/Staff Development Performance Management Leadership Philosophy & Strategic Goal Alignment Leadership Competencies Compensation and Rewards The systems and processes which are used to fill the gaps. Case for Change: Are your decisions about talent made with the same rigor, logic and strategic connections as your decisions about money, technology and services? Goal: To create a leadership competency model which will be applicable across all the components of our mission, will resonate with all administrative and faculty leadership groups within UMHS, and is aligned with the UMHS Strategic Goals.

UMHS Leadership Development Talent Building – Interview and hire leaders based on demonstration of the competencies Performance Management – Identify competencies to enhance current and future performance, and align behaviors with outcomes Development – Provide training, coaching, work assignments to learn or expand skills Succession Planning – Identify competencies required for success and match with talent pool

Competency - Definition A characteristic and measurable pattern of knowledge, skill and ability, demonstrated through behaviors, which underlies and drives exceptional performance. When we define competency, we are going to using the Linkage definition since their work revolves around their definition. Here you can see it is a combination of knowledge, skill and ability which is demonstrated through specific behaviors. The focus is on those behaviors which result in Superior performance – always goal. There are certainly other ways to define a competence, however we will be using this definition so that everyone is on the same page.

Primary Goal To establish leadership competencies which will be applicable across all the components of our mission, will resonate with all administrative and faculty leadership groups within UMHS, and are aligned with the UMHS Strategic Goals. This leads to our primary goal for the Model.

Mark Hannum - Consultant Leadership Development - Organi- zational Change Human Resource Systems Linkage Professional Services A single slide to give some background and information on Linkage. We have a history with Linkage – GILD, etc. Their primary business is Leadership Development. They allow for customization of their products. They are tuned into Lean thinking and principles.

Focus Groups Web Survey Interviews Focus Groups with stratified cross-section of leaders March 27th, 28th; April 19th, 30th 100 leaders participated, 4 Faculty Interviews Began March 16th 90 interviews 57 (62.6%) Faculty Web Based Survey Sent to 5,000 staff with over 2,000 responses Responses proportionate to our faculty/staff 21% faculty 78% female

Definition of Leadership Leadership at UMHS is the ability to achieve exceptional results by transforming the organization and developing people to create the future. Vision: To Create the Future of Healthcare Through Discovery

Guiding Principles of Leadership Leaders build consensus on and communicate clear, institutionally-aligned and challenging direction. Leaders recruit, develop, mentor and engage teams of collaborative, talented people. Leaders include and respect all individuals and groups. Leaders encourage intelligent risk taking

Guiding Principles, cont. Leaders encourage thoughtful experiments in everyday work to foster innovative and creative initiatives. Leaders go see to gain first-hand knowledge of their organization’s processes and problems. Leaders ask ‘why’ to learn more about causes of problems in order to mentor others’ problem solving.

Guiding Principles, cont. Leaders understand that the health and safety of our patients, faculty, staff and students are the heart of our work. Leaders demonstrate the highest level of integrity and ethics in all they do and say. Leaders understand market and industry trends, championing business initiatives and relationships to remain market competitive.

Creating the Future of Health Care Through Discovery   VALUES   MISSION Creates Value for Those We Serve Visions and Innovates Leads Change MISSION Creates Value for the Diverse Communities We Serve Creates a Shared Vision Leads Innovation & Change   PEOPLE Fosters & Promotes Diverse Teams Collaborates & Builds Inclusive Relationships Coaches & Develops Others   VALUES   EXECUTION Achieves Result Solves Problems Aligns Culture SELF Adapts Acts with Courage & Confidence Communicates EXECUTION Achieves Results Solves Problems Aligns Culture  

Mission Domain UMHS leaders demonstrate institutional responsibility placing UMHS goals as primary. They speak openly and with conviction about their guiding vision and values. They put those whom they serve (patients, families, staff, faculty, learners, etc.) first, leading change to promote equity and inclusion for all.

Mission Creates Value for the Diverse Communities We Serve Creates a Shared Vision Leads Innovation & Change

People Domain UMHS leaders recruit, select, train, develop, and manage people. They engage people to evoke excellence in all they do. They encourage people to practice healthy behaviors. Leaders build leaders. Leaders build teams with common goals and interdependence.

People Fosters & Promotes Diverse Teams Coaches and Develops Others Collaborates and Builds Inclusive Relationships Coaches and Develops Others

Execution Domain UMHS leaders are strong in achievement and practice what they teach. They go and see to grasp the situation or problems. They plan experiments to achieve results based on root causes. They check and adjust regularly.

Execution Achieves Results Solves Problems Aligns Culture

Self Domain UMHS leaders are emotionally intelligent and practice self-reflection. They are aware of their guiding values, and their biases. They assume they do not know the best course of action. They can break down a complex situation into manageable chunks. Leaders model healthy behaviors.

Self Adapts Acts with Courage and Confidence Communicates

Professional Development Planning Tools Individual Development Plan Leadership Development programs 360° Feedback Process Performance Planning Process Interviewing Guides

360º Assessment & Feedback Linkage to customize 360º assessment tool in Fall 2013 Identify leaders for phased implementation in FY2014 Identify and train HR Consultants as Feedback Facilitators by end of 1Q2014 Establish schedule for FY2014 Use new instrument in Linkage Leadership Institute by Spring 2014

What Do I Do? Familiarize yourself with the Model Assess yourself in each of the Competencies Review your Performance Plan Align Competencies with your KARs Complete your Development Plan Discuss with your supervisor and trusted advisor(s) Implement an agreed upon plan Help your leader direct reports complete their Development Plans

Resources HR Website/Confluence Leadership Performance Plan & Evaluation Leadership Development Plan Job Responsibilities (KARs) by level of supervision - Generic Sample activities and behaviors by Competency Leadership Competency Toolkit Behavioral Based Interview Guide

Questions???