Large-scale Systems Integration & Programme Management 16th February 2012

University of Warwick 1997-01 Donal Smith University of Warwick 1997-01 Degree: MEng. Manufacturing Systems Engineering Joined: May 2002 Why ACN? Chatting to recent graduates at Milk-round presentation, opportunity to defer entry, lack of specialisation, and I didn’t want to work in Port Talbot when I graduated! Level: Senior Manager Capability: Advanced Systems & Technology Typical Roles: Technical Architect, Project/Programme Manager Experience: Next? 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Copyright © 2012 Accenture All rights reserved.

Advanced Systems & Technology What do I do? Technology Consulting What my mum thinks I do What my friends think I do What society thinks I do What I think I do What my boss thinks I do What I actually do Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

What do I mean by Systems Integration? Definitions Wikipedia: “… the process of linking together different computing systems and software applications physically or functionally to act as a coordinated whole.” Accenture Encyclopaedia: “… designing, building and deploying application software that streamlines and integrates business processes, systems and information.” Copyright © 2012 Accenture All rights reserved.

But what is it, really? Simple Definition Building custom systems from scratch: Java; .NET; COBOL, C++; Customising packaged applications: SAP; Oracle; Building on legacy systems: Mainframes: replace or modernise? Retiring systems: data migration? Technology platform Or more normally - a combination of the above. Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. Styles of SI Delivery Models: Solely in-house; In conjunction with a partner: Management Consultancy (e.g. Accenture, IBM, Cap Gemini etc.); More pure-play technology provider; Outsourcing. Resourcing Levers: Onshore; Near shore; Offshore; All of the above? (or none!) Deployment Options: Big Bang; Pilot; Phased. Copyright © 2012 Accenture All rights reserved.

What constitutes “large” SI? Example Metrics # code modules HMRC NIRS2: over 4000; # users BA: 50k staff, 30k suppliers, 550 locations; # integrated systems Barclays: ~500 interacting systems; # project days HRMC: 120,000 days; Transaction Volumes Navitaire: 320m airline tickets p.a.; System criticality LSE: 99.9999% uptime (52mins outage p.a.) Or more normally - a combination of the above. Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. N.B. Rarely (never?) did deploying a technology solution solve a business problem. You can lead a horse to water... Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

The Classic Waterfall An Idealist’s View! “Big Design Up Front”; Late changes are costly; Sequential phases - forced phase containment. Copyright © 2012 Accenture All rights reserved.

How Does Accenture Do Large-Scale SI? The V Model Designed to optimise rigour of each phase; Enables thorough inter-phase communication. Copyright © 2012 Accenture All rights reserved.

Or Waterfall With Iterations (Agile) 3 * Content, 20% More Time Iterative and incremental; Adaptive and evolutionary; Requires collaboration between self organising teams, Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. Programme Management What makes a Programme (rather than a project)? Multiple releases? Multiple applications? Scale of change? Criticality of change? Impact of change? End date? Scope? Multiple, interrelated and interdependent projects? In my experience, terms tend to get used interchangeably; Wikipedia does a good job of explaining it (as usual): Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. How Does Accenture Do Programme Management? ADS: Don’t reinvent the wheel ADS is a common global framework to enable any Accenture team to deliver reliable, quality solutions on time and at lower cost; Distils Accenture’s collective experience into a set of proven methods, templates, tools, metrics and architectures: Copyright © 2012 Accenture All rights reserved.

Planning & Tracking EV/PV & SPI The Schedule Performance Index (SPI) measures whether the project is earning value at the scheduled rate. This metric can be used to assist managers in determining if a project will be completed on time, assuming that the current trend continues. Give each activity a point for completion (or weight); Count how many points you’re supposed to score each day (planned value) and how many you’ve actually scored (earned value) and keep a running total; Plot EV & PV lines on a graph to scare yourself with a visual representation of how far behind you are! SPI = EV÷PV. SPI > 1 = good Not the whole story though… EV/PV SPI Copyright © 2012 Accenture All rights reserved.

Planning & Tracking CPI The Cost Performance Index (CPI) measures the efficiency of effort spent by calculating the ratio between actual effort and budgeted effort for tasks completed at the specified date. This metric allows a Project Manager to check whether the work is on budget and also to review if estimates are accurate. CPI = EV÷Actual Cost. CPI < 1 = not good. Again, not the whole story … Copyright © 2012 Accenture All rights reserved.

Manage Cost By Balancing SQERT Scope Effort Timeline Risk Quality Scope: What you are building Quality: “Grade” of what is being built Effort: How hard your team will work Risk: Agreed tolerance/variance Timeline: Program duration Copyright © 2012 Accenture All rights reserved.

Some Programme Management Top Tips From the experts... Plans should be realistic and should fit on 1 page (it may be a big piece of paper); Once you have a plan, measure progress against it (report status); Don’t focus on delivery at all costs, the finances are also important (SQERT); Control scope but be reasonable. Learn how to say “yes, but...” rather than “No”; When you say no, mean no; Don’t just focus on the Technology, manage the Business Case too; Managers don’t have a monopoly on right answers – listen to your team; Make a decision – ideally based on facts but if no facts available, use instinct; Know enough to be not just a delegator and recognise when to roll your sleeves up and get stuck in; Roles – many need to be played, agree responsibilities and find people to fill roles that you can’t. Copyright © 2012 Accenture All rights reserved.

My consensus of the best tips Donal’s “To Don’t” List Don’t assume the solution before diagnosing reasonable choices; Don’t avoid the big issues, they _will_ bite you in the ass; Don’t make excuses, make a decision; Don’t settle for mediocrity; Don’t forget to be human; Don’t email the team or client before/after hours, definitely don’t send emails after 11pm (and/or 11 units of alcohol); Don’t CC people unnecessarily; Don’t hit the snooze button! Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

My example of large scale SI EDF Energy Orchard Programme The Numbers… EDF Energy is one of the UK’s largest energy companies (big 6): Wholly-owned subsidiary of the EDF Group; One of the three largest energy companies in Europe; Generate around 6% of the UK's electricity; Employ ~12,000 people, deliver electricity to 7.9m customer homes and businesses. Orchard was intended to improve operational efficiency of the Customer Services organisation, improve profitability and increase value to the customer: Started in Feb 2008, Release1 went live June 2010 (final migration Feb 2012); Delivery teams were split across 3 locations in the UK and 1 in India; Multiple stakeholders involved in delivery: 99.75% System Availability 5.7m contracts 1.2m daily payments RPO 30 hours 2m website users 200k daily bills RTO 48 hours 3500 CSAs 400 system interfaces Copyright © 2012 Accenture All rights reserved.

Another example of large scale SI BAE Submarine Solutions: Genesis The Numbers… BAE Submarine Solutions is the prime contractor for the Astute class submarines: Largest and most powerful attack submarines ever ordered by the Royal Navy; Nuclear powered, 56km/h top speed, 7000 tonnes, 97m long, 98 crew. Employs ~5,100 people, primarily located in Barrow-in-Furness. The Genesis Programme provided an optimised ERP solution capable of meeting the requirements of the Future Submarine Programme whilst replacing 14 obsolete legacy systems and minimising the risk of serious disruption to the inflight boat programmes: Started in June 2010, Release 1 went live Jan 2011; Delivery teams were co-located in a port-a-cabin in Barrow (nuclear facility); Challenges arose from highly complex “heavy” engineering, planning, manufacturing & construction activities generating vast volumes of data; Minimal factory output (~7 subs over 14 years); Multiple stakeholders involved in delivery: 12,000 standalone MS Access DBs… Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. Key points to remember Systems Integration: Building or upgrading an interrelated suite of computer systems; Can be custom, packaged, legacy or hybrid; Plan  Analyse  Design  Build  Test  Deploy  (Run?). Programme Management: Managing a portfolio of (interdependent) projects; It’s easier if you have a plan, measure progress against it, and report clear status; Don’t just focus on the Technology, manage the Business Case too; Balance SQERT. Copyright © 2012 Accenture All rights reserved.

What will you hear today? Content Summary What is Systems Integration? How does Accenture do large-scale SI? What is Programme Management? How does Accenture do Programme Management? Donal’s War Stories Re-cap Who are Accenture? Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. Who are Accenture? Global management consulting, technology services & outsourcing company; Accenture collaborates with its clients to help them become high- performance businesses and governments; 244,000 people serving clients in more than 120 countries; The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. http://www.accenture.com/ukgraduates Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved. (Video) Did you know? http://www.youtube.com/watch?v=onxyd-0DDcc Copyright © 2012 Accenture All rights reserved.