Our Team – Emergency Care Intensive Support Team Biography Team Member Diane Fuller-Senior Improvement Manager Diane has a nursing and health service management background. She has held a number of management roles and worked as an executive director of operations before joining the Emergency Care Intensive Support Team. Diane believes in using simple rules such as Internal Professional Standards to help challenge and reduce variation in clinical practice and in engaging front line staff to deliver improvement through initiatives such as #endPJparalysis. She is a member of the ambulatory emergency care national clinical reference group. Diane is passionate about focusing on the patient as the key decision maker and empowering teams that deliver direct care to build improvement activities into every day working. Charlie MacNally- Social Care lead Charlie is the Social Care lead for ECIST in London. He has been a Director of Adult Social Services and Director of Children’s Services in a number of Local Authorities. He qualified as a social worker in 1980 and has worked for the Social Services Inspectorate advising Ministers on star ratings for Local Government. He has experience  in the voluntary sector and has been a Divisional Director in a Mental health Trust in London in addition to his consultancy work Helen Bennett- Improvement Manger-regional LLOS Lead Helen is an improvement manager and regional long length of stay lead for the emergency care intensive support team- London region. Helen is a nurse by background with 15 years of acute experience in medicine, cardiology and emergency care. Helen is the regional lead for the reduction in long length of stay for patients and works closely with the national team in helping organisations understand why this is so important for patients. Rob Kemp- Improvement Manager-LAS Lead Rob is currently supporting the improvement programs at London Northwest Hospitals, University College Hospitals and working in multiple systems on the London wide approach to reducing Ambulance Handover Delays. He has a background as a Paramedic and Coach and is experienced in connecting good practice and releasing the potential within systems and teams, he is particularly interested in leadership, the balance of risk and reducing deconditioning. Wendy Rees-Improvement Manger Wendy is currently working in London with the Emergency Care Intensive Support Team supporting system leadership and front-line teams to improve urgent care pathways for patients.  Community nurse by background having specialised in early intervention and well-being for older people.  Experience leading locality-based multi-professional teams for home-based and community hospital re-ablement. Project management skills and extensive system-based experience in unscheduled care pathways in England and Wales, with special interest in stroke and heart failure. Previous Associate Service Director for Medicine in a large acute hospital leading on strategies to improve flow and reduce length of stay.  Jaqui Lindridge-Improvement Manager/ Joint Ambulance Lead Jaqui is an improvement manager and joint ambulance lead, and is the regional ED workstream lead. A consultant paramedic by background, Jaqui has over 19 years NHS experience and works collaboratively to improve care across the urgent and emergency pathway, focussing mainly on the pre-hospital/ acute trust interface. Jaqui has a particular interest and experience in advanced paramedic practice and developing services and pathways which bring care closer to home. Jaqui contributes to the development of national clinical guidelines and is research active in areas relating to paramedic practice, ethics and mental capacity.

Our Team- Emergency Care Intensive Support Team Team Member Biography Cathy Howe-Improvement Manager Caty is an improvement manager in the London team of the Emergency Care Intensive Support Team.  Cathy joined the NHS almost 19 years ago via the graduate management training scheme and, after several years in operational management, has specialised in corporate and quality improvement roles in England and Wales.  She has extensive experience and expertise in the application of quality improvement tools and methods to service improvement, and in the use of collaborative methodologies to increase the scale and pace of change. Former NIHR knowledge mobilisation fellow.  Published peer reviewed articles on the role and function of quality improvement, knowledge mobilisation and implementation science to accelerate the translation of evidence into practice. Kate Pound Improvement Manager Kate specialises in the design thinking processes and facilitation of large scale transformation programmes across health and care systems, and has key skill in developing and supports large communities to deliver change. She is a nurse by background. Kate has worked with NHS Horizons as a collaborative manager for continuing healthcare. Kate led large scale change projects in Nottingham University Hospitals in emergency pathway redesign and long length of hospital stay. Kate is also involved in the School for Change Agents. Helen Krysinksi-Improvement manager Helen is an improvement manager with the emergency care intensive support team. In her role Helen works with health and social care systems, supporting them to adopt known good practice in a consistent and accessible way to improve urgent and emergency care for patients. Helen’s clinical background is nursing in emergency care and has also managed at an operational level across the acute hospital. Helen has delivered improvement in SAFER, Red to green, Frailty pathways, ambulatory emergency care and discharge to assess. Helen is passionate about improvement and change, and values the delivery of safe, high quality and compassionate care.   Clare Carter-Jones-Improvement manager Clare Carter-Jones is an Improvement manager with the London Emergency Care Intensive Support Team (ECIST). She has 15 years’ experience in acute nursing, with a clinical background in the emergency department and senior nursing roles for the last 5 years in cardiology and acute medicine; where she also coached and led successful quality improvement projects. She has a Master’s in clinical research and is a peer reviewer for International Emergency Nursing Journal. She is driven by compassionate leadership and cultures which enable great patient care.