1. Communications Study Day
Tuesday 26 November 2013
NHS Wales’
Communications Study Day
Andrew Cooper, Communications Manager, 1000 Lives Improvement

2. NHS Wales’ Communications Study Day
Welcome
Programme and Workshop
Making the most of the day
Update
Networking
Opportunities
Making your job easier
Learning together
Changes at 1000 Lives Plus

3. Quality improvement in Wales
> Campaign > Embed > Capability

4. Introducing 1000 Lives Improvement

5. 1000 Lives Improvement Primary drivers AIM
Increase improvement skills base of NHS staff.
Increase access to improvement knowledge
Increase health boards and trusts organisation focus
on improvement.
To support NHS Wales to increase its capability to deliver improved health, healthcare outcomes and user experience.
Support service integration and
co-production.
Maintain ‘cutting edge’ expertise and delivery in 1000 Lives Improvement.
Maintain excellent relationship between 1000 Lives Improvement and health boards and trusts.

6. 1000 Lives Improvement National programmes Bespoke support
Improving Quality Together
The Patient Flow Programme
Reducing Inverse Care Law
Bespoke support
Improvement support

7. Improving Quality Together
Bronze: Awareness of quality improvement approach.
Board: Able to lead system-wide quality improvement and assurance.
Silver: Able to apply quality improvement approach with support.
Gold: Able to apply quality improvement approach independently and support others.

8. A standard language for improvement
Train 20,000 NHS Wales staff by March 2014.
80,000
60,000
40,000
20,000
2013
2014
2015
2016

9. How are we doing? Over 3,000 staff have completed IQT bronze.
10 Silver cohorts held across Wales to date – over 100 improvement projects.
Gold network
attendance of 80 staff
with 50 of those
identified as core to
Delivery.
Board development
sessions.
Across Wales, 3014 staff have already completed the bronze level which provides an awareness of quality improvement methods and your role in improving care.
Some NHS Wales staff have already been using the skills being introduced and patients and staff have already seen the difference improvements introduced by IQT have made.
Approximately 100 silver projects are underway across health boards and trusts. Staff who lead teams are focusing on applying the methodology to deliver quality improvements in the workplace.
The Gold network is bringing together 80 staff who have a detailed understanding and experience of managing improvement projects, providing skills to enable them to become quality improvement coaches.

10. The Patient Flow Programme
Health boards currently report issues with unscheduled care with breach of 4 hour targets, ‘bed blocking’, above average length of stay and poor patient outcomes.
Supporting organisations to address barriers that hinder patient flow through the health and social care system, and ultimately lead to poor patient outcomes and increased mortality rates.
It has delivered:
Guidance on producing data to analyse flow (the ‘Warwick Charts’).
A seminar for Senior Operational Managers with Dr Kate Silvester to understand system flow.
Foundation of Improvement Science in
Healthcare (FISH) programme delivered for
each health system and coaching.
The service has requested support
through a collaborative approach,
with the first learning session on
16 December.
A&E breaches &
Non elective deaths / discharges
by date of admission

11. Client management system
Take stock and respond to service and policy needs.
Deploy the resource in the most effective, efficient and cost-effective way to meet local and national needs.
Respond in a timely and appropriate way to bespoke requests, family requests and emergencies.
Focus on capability, exit strategy and sustainability.
Quarterly meetings with the service.

12. Examples of bespoke work
Improving cancer targets and care pathways in Velindre.
Supporting the development of the local faculty in AB UHB.
Implementing S.T.O.P. in BCU HB to reduce catheterisation rates for orthopaedic patients.
Improving surgical pathways and applying human factors in Hywel Dda HB.
Supporting an OD exercise to improve the internal organisation of the radiology department in C&V UHB.
Developing a Mental Health model aligned to primary care and chronic conditions management in Powys tLHB.

13. Improvement support National Learning Events
Board development sessions
Student and Educator Community
Improvement Associates
Faculty Board
Communications
White Papers
How to Guides and Tools for
Improvement

14. Communications support
NHS Wales Communications Study Days.
Development of campaigns and support to deliver them locally.
Raising the profile and value of communications across NHS Wales.
Providing opportunities to celebrate local and national achievements.
Building skills.
Supporting you.

15. August 2013: When senior leaders engage online
To help executives, senior leaders and managers understand the role social media can play in relation to leading, engaging and building culture within their organisations.
How?
Through three individual case studies – exploring the benefits and challenges.
A facilitated conversation between contributors.
Opportunity for participants to submit questions.

16. Communications campaigns
Chartered Institute for Public Relations
Wales PRide Awards 2013
Champions for Health
Gold – Internal Communications
STOP
Gold – Healthcare Campaign
Thank you!

17. NHS Wales Comms Study Day - February 2014
The press release is dead!
Creating useable content.
Sessions on photography, video, infographics, social media writing, scheduling and planning.
Bring a ‘non-Comms’ colleague!
Opened to Comms Cymru.
Welcome your thoughts!