© Robert G Parker – UW-CISA 2010 S-1 New and Emerging Technologies 3 - New and Emerging Technologies

Cloud – Storage, Infrastructure, Application Processing BYOC – Use of Personal Devices for Business Activities Impact of Cloud On Service Oriented Architectures Social Networks Impact on business culture and communications Impact on technology requirements Dealing with the acquisition, implementation, use and impact of new and emerging technologies on business culture, practices, channel and service delivery as well as meeting customer expectations

3 New and Emerging Technologies Cloud computing - National Institute of Standards and Technology (NIST) the provision of computational resources on demand via a computer network flexibility and scalability Cloud Computing Advantages security, privacy, availability and continuity Increased Risks A more complete definition may include: cloud computing is the use of the Internet and virtualization concepts to create an environment in which individuals and organizations can place storage and processing capacity, supported with communications, into the Cloud and to which users can transmit, process and store information.

4 New and Emerging Technologies businesses are turning to the cloud as a means to accelerate the rollout of functionality to support the business unit. Related Studies For more information on cloud computing, see the ITAC Brief "Cloud Computing: A Primer" available on the CICA's website Source: Deloitte Tech Trends 2011 This, however, results in applications that are short on formal reliability, transactional integrity, security " Source: Deloitte Tech Trends 2011 cloud computing will increase from $17.4 billion in 2009 to $70 billion by 2015 Source: IDC – Global Industry Analysts

5 New and Emerging Technologies Information Week Analytic GRC Survey Security defects in the technology Cloud Computing Concerns 54% 51% Unauthorized access - leaked proprietary information 26% BCP - DRP 25% Service provider viability Cloud computing also introduces privacy risks, Specifically, the Patriot Act which allows an American government agency to gain access to data residing on the cloud - without the cloud customer's knowledge. Ernst & Young – Privacy Trends 2011

6 New and Emerging Technologies Wont Use Cloud Cloud ROI

7 New and Emerging Technologies Social Networks Role in the Election Social Media in the Workplace

8 New and Emerging Technologies Social Networks Facebook and Twitter represent the move towards a world where companies have the opportunity to gain closer connections with their customers. social networks leave behind digital exhaust, which "should be mined, providing a rich source of insight on market positioning, consumer sentiment and employee productivity Deloitte Tech Trends 2011 Mining Digital Exhaust May Create Privacy Problems

9 New and Emerging Technologies Mobile Devices Consumer Reports predicts that tablet computer sales will number 50 million in 2011 and 100 million in sales-consumer-use-surveys.html Mobile devices, including tablets and smartphones, are representing a larger share of the computer market More than half of computing devices sold globally will not be PCs Non PC mobile devices ("smartphones, tablets and non-PC netbooks) will exceed the estimated 400 million PCs to be sold in 2011 Deloitte Canada 2011 TMT Predictions (Technology, Media, Telecommunications) More than 25% of all tablet computers will be bought by enterprises".

10 New and Emerging Technologies Mobile Devices RFID, proximity, embedded data gathering present risks included interception of communications NFC (Near Field Communications) will reduce the risk Smartphone manufacturers (e.g. Google Nexus S manufactured by Samsung and the Blackberry Bold 9900/9930 manufactured by RIM) are including near field communication (NFC) technology within their devices Intuit demonstrated at the 2011 Google I/O Developer Conference their GoPayment service, which uses NFC "to let consumers wirelessly pay for items on the go through just a touch of an NFC-enabled cell phone Deloitte Tech Trends 2011

11 New and Emerging Technologies New Technologies and New Uses of Technology Continue to Create Rick Online Banking $465,000

12 Business Reaction New and Emerging Technologies Risk Management Failure to identify and address emerging risks Bleeding edge adoption Loss of business competitive advantage Incompatibility with technology and business culture Create policies and procedures to identify, assess and create a program to deal with new and emerging technology Conduct risk assessments specific to each technology Conduct risk assessments specific to each use of the technology Implement monitoring and controls to ensure compliance with policies and procedures Seek to gain additional business advantage from the new technology New and Emerging Technologies