Leadership Video Q&A Prompt

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Presentation transcript:

Leadership Video Q&A Prompt Think Yes to Care Leadership Video Q&A Prompt

My name is… Name Title Program What is your name and what do you do at Multnomah County Health Department?

Think Yes to Care is… Learn new skills and approaches Learn from each other Clients feel safe, valued, and welcome Tell us about Think Yes to Care?

We’re focusing on customer service now because… Clients now have a choice Person- and family-centered Quality and safety Aligns with strategic aims Staff have wanted these resources Why are we focusing on customer service now?

Think Yes to Care can help all staff… Ensure a positive experience with every interaction Tools to meet the needs of clients and each other Learn from each other How can Think Yes to Care help me as a staff member?

Think Yes to Care can help us provide better customer service by… Tips and tools for difficult interactions Skills to help us stay positive and open Practice empathy Impact of behaviors and words Person-centered and culturally relevant How can Think Yes to Care help us provide better customer service?

Think Yes to Care aligns with the Health Department strategies Vision: “Healthy Clients in Healthy Communities” ICS strategic framework Cultural Competency Initiatives Quality efforts Consistent experience for clients Clients treated fairly How does Think Yes to Care align with the Health Department strategies?

You will learn about many concepts in this training, including: Apply the service principles in daily work Specific behavior guidelines Offer choices and options Tools for difficult situations Self care resources What are some of the concepts that staff will be able to take away from this training?

The Five Service Principles are: Bring a Think Yes! Attitude Be Welcoming and Friendly Be Person-Centered and Culturally Relevant Be an Educator Be a Part of Your Team What are the Five Service Principles?

For more information on Think Yes to Care… Visit the Think Yes to Care commons page All training materials Additional resources and videos Contact information Where can I find more information?

Thank you for the work you do… Our work can’t be done without your dedication and service Focus on customer service Would you like to thank the staff? Is there anything else you’d like to communicate to staff?