1. Quality Department

2. TABLE OF CONTENTS Department Vision Department Mission
Department Objective
Our perception
Department Goals
Why Quality
Department Structure
Department Platform

3. Q Model
Quality Model tells us that “customer satisfaction”, “people(employee) satisfaction“are achieved through “leadership” which drives the “policy and strategy”, “people management” , “resources” and “processes”, leading to excellence in business results

4. Q Vision
To improve Quality of service & Go beyond customer's Satisfaction & Anticipation
In a total quality Management System

5. Supporting all Geant operations in offering Quality services and products that meet or exceed the needs and expectations of Geant customers and suppliers
Q Objective
Drive change in the organization
Build Geant System
Employee empowerment
Continuous improvement
Customer satisfaction

6. Q Mission
Build and maintain a Quality system in a Total Quality Management environment  

7. Q Perception
System, People, Service

8. Q Goals
Defining quality strategies and target in touch with other departments
Planning educations and seminar (Training concept)
Define the quality level and compare this with previous to see the improvement on the all level
Contacting with customer about quality perception & giving reports to the related department
Follow new technique of quality control and apply the suitable in the organization
Authority of controlling all departments in the organization on the quality subject
Support all managers in enhance the process of making management

9. Why Quality?
A management philosophy that seeks continuous improvement in the quality of performance of all the processes, Procedures products and services of an organization customer focused.

10. Why Quality?
To analyzing the organization by means of Total Quality concept, on-going processes, and existing and non-existing define the strategy and vision of the company with Total Quality topics in the organization and
Classify of these topics are applied in the organization or not
What to do to improve these processes ?

11. Why Quality?
Quality Requires focus on customer satisfaction in a healthy business environment.
Quality Is the responsibility of all Geant, in everything we do in our daily activities
Quality It aims at achieving long-term business success and employee benefits
Quality Defined processes spanning across different functions, units, departments or divisions are the backbone of any Business Excellence Model
Quality Present New Culture in hypermarket organization charts

12. Q Structure
Auditing :
Audit is about shaping whether processes and the system is meeting requirements and facilitating corrective action when it is not

13. Q Structure Quality Control: 1. Develop Management Systems
2. Continually Improve Management operations Systems
3. Risk Management model

14. Q Platform
Approved by:
Date Of issue
QMS
Community
Advanced Phase

15. Q Structure
Training:
Provide professionals with learning opportunities for understanding processes and systems as they relate to the organization.

16. Together, we will succeed

17. Quality Process Management

18. Quality Process Management

19. Quality Management Stage

20. Quality Process Management
Training
Offered a new approach to learning and training to Geant’s employees as it promotes an organizational culture of continuous learning, bounded with the strategic goals of the company.
Purpose To
To drive change in the organization
To develop the employability of the workforce

21. Quality Process Management
Training
* Basic Skills.
* Learning Skills
* Interpersonal skills
* Creative Thinking & Problem Solving
* Leadership
* Self Development Management

22. Quality Process Management
Quality Control
System Building & Design to monitor a process with built feedback and adjustment steps required to maintain the outcome in Equal with requirements, and resources necessary to effectively manage the goals & standard and Supporting all Geant operations in offering Quality and keep the company image.
Purpose, To systemize:
KPI & Standard
External partner for operations
Policy & Procedure
Operations & service
Evaluation & On job performance

23. Quality Process Management
Quality Control
The control connected with the following:
* Organizational Structure.
* Responsibility authority and communication
* Continual improvement , Risk Management
* Customer focus concept
* Design and development, Documentation, implementation
* Geant Image
* Develop a standard service manual for the front liners

24. Quality Process Management
Risk Management
Risk Management:
There is several external and internal factors which have an effect on the operations ,
External : Suppliers , operations support social factors , tools
Internal : Client service , goals and company strategies

25. Quality Process Management
Risk Management
* Risk Management operations
a) Evaluating & implementing treatment risk steps
b) Avoid risk by not proceeding with activity
c) Transfer all the part of the risk by shifting
responsibility with Monitor risk
d) effectiveness of the management system plan
and set up the control implementation

26. Quality Process Management
Risk Management
* Risk Management Tools
Brainstorming
System mapping and process analysis
Control analysis
Risk rating

27. Quality Process Management
Quality Auditing
Focusing on quality at all levels base on KPI & standard
Audit Standard = Organizational Standard
An analysis of elements of a process and appraisal of completeness, correctness of conditions, and possible effectiveness
Systematic and independent examination and evaluation to determine whether quality activities and results comply with planned arrangements, and whether these arrangements are implemented effectively and are suitable to achieve objectives

28. Quality Process Management
Quality Auditing
Reason for Quality Ambassador
There is one purpose of audits is to remove bear traps & to break the hidden mistakes via observe and reporting to upper managements
Auditor’s Responsibility:
Document & observe , Report audit results, Communicate and clarify requirements
Report with improvement result, Report with operations gaps
Meeting scheduled for departments members

29. Quality Process Management
Quality Ambassador
Mission Statement:
Ensure that the policies & procedures are implemented, control possible deviations, by conducting regular visits to branches and constant tests that standards are implemented properly .

30. Quality Process Management
Control Charts

31. 1 Quality Process Management Quality Auditing
An individual concept , inspection & evaluate performance
Focusing on quality at all levels base on KPI & standard 1

32. 1 Quality Process Management Quality Auditing
An individual concept , inspection & evaluate performance
Focusing on quality at all levels base on KPI & standard 1

33. 1 Quality Process Management Quality Auditing
An individual concept , inspection & evaluate performance
Focusing on quality at all levels base on KPI & standard 1

34. Quality Process Management
Workflow

35. Quality Process Management
KPI
Key performance indicator (KPI):
A statistical measure of how well an organization is doing. A KPI may measure a company's financial & non-financial performance.

36. Quality Process Management Key performance indicator
Regular Seminar will show up for KPI labels

37. Training Stage
Effective Training Process

38. Auditing Stage Effective Follow Up & Implementation process
Auditing Operation
Complex processes and systems require auditing

39. Quality Process Management
Quality Control Stage
Quality Process Management
Quality Operation
Insert the quality standard & control in all the progress operations

40. Quality Process Management

41. Business Process Improvement

42. Change Control Process
Submitted
Evaluated
Rejected
Approved
Change Made
Verified
Closed
Audit
Impact Analysis Checklist for Requirements Changes

43. 3.Check: Is the plan working PDCA Model 4.Act: Implement the plan
Identify the improvement and make a plan
3.Check:
Is the plan working
2.Do:
Test the plan

44. Thanks For Your Attention !