Volunteer Management 101: Best Practices Carol Cartmill Executive Director of Mission and Outreach

Principles What 1-3 words capture your guiding principles for volunteer management? noun: principle; plural noun: principles A fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning. synonyms: truth, proposition, concept, idea, theory, assumption, fundamental, essential, ground rule

3 Words to Consider Relevant Realistic Relational I know the purpose; how it helps the church, the people I serve, and my growth as a disciple Realistic What you ask me to do is a reasonable match for my gifts, interests and availability Relational I matter to you more than the task you want me to accomplish

Our Purpose is: to build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians On a life-long Journey: To know, love and serve God and others

Invite Connect Equip Sustain

Invite You need me? Why? What do you want me to do? What’s the purpose? What are the expectations?

Mission Fair Give Back 25

The Technical Arts Ministry is looking for a few good souls that are passionate about telling the Gospel with lights, sound and video. You will be serving God in a fun and exciting team mentor atmosphere where training is provided and no experience is necessary. Anyone age 15+ is encouraged to be a Jesus Roadie with us!

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Leverage current volunteers Easy access, non-intimidating entry points Appealing communications & themes Intentional forethought & planning Make it personal & relational Tell stories & utilize social media Look to your ministry participants Make it fun!

Reflect & Share What is one successful invitation idea you have seen in practice at your church?

Connect Does this ministry role fit my gifts and interests? Have I been welcomed by other volunteers? Who will follow up with me? When? What happens if this doesn’t work?

Spiritual gifts Talents Resources Individual style Dreams Experiences Serving from the Heart

Tips Connect within 48 hours Make introductions and remind existing volunteers to welcome new ones Check-in to confirm fit Challenges Bad connections happen The grunt work Inward focus

Equip What support will I receive? Who will train me? What resources must be provided? Who do I call if I need help?

Simple logistical information in writing Ride –along & peer-to-peer development Fellowship, Food, Formation, Focus Newsletters/emails/texts w/key updates Depth of training = responsibility level Clear expectations and communication

Sustain Do I feel appreciated? Is this joyful work? How is it making a difference? Does the leadership know and care for me? How do I invite others to join me so we can grow the ministry?

Celebration Dinner

Create community / Make it fun Share stories of ministry impact Seek and respond to feedback Express appreciation in a personal way Share leadership and responsibility Pray for each other

Your Action Plan Invite Connect Equip Sustain One action step in each area Who, what & when?

Additional Resources: li.cor.org/workshops

Volunteer Management 101: Best Practices Carol Cartmill Executive Director of Mission and Outreach

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