What are the TOP four characteristics you MOST desire in a teammate? Dream Team What are the TOP four characteristics you MOST desire in a teammate?

“ Self improvement CANNOT be delegated “ Self improvement CANNOT be delegated. If you want to lead, you need to grow. As a leader, you will reproduce what you are.” ~ Maxwell

What is CULTURE and WHY does it matter in our organizations?

“Whether leaders realize it or not, they are creating experiences every day that help shape their team’s culture. From interacting in meetings, reacting to feedback, or sharing perspective -these experiences foster beliefs about how things are done around here. Those beliefs DRIVE the ACTIONS people take and it happens EVERY minute of EVERY DAY.” ~Connors and Pop

The MOST effective culture is a culture of ACCOUNTABILITY Why?

Relentlessly obtain the perspective of others. Asking for and offering feedback Hearing the hard things to see reality See It Survey

Four Steps to Accountability. Goals must be clearly defined and clearly communicated BEFORE a team begins the Four Steps to Accountability. See IT- Own IT- Solve IT- Do IT!

If everyone in your department/organization continues to think and act in the same manner as they do today, can you expect to achieve the results you need to achieve?

How do you change your culture in a way that gets increased results?

The Results Pyramid

“ Don’t ignore the little things “ Don’t ignore the little things..small changes can impact your customer’s experience in a BIG way. It’s all about the experience!” ~ Walt Disney

Let’s Reflect