Work With Colleagues and Customers Maintain Personal Presentation Standards

Practice High Standards of Personal Presentation Enterprise requirements Most workplaces in the hospitality industry will insist that all staff wear particular items of clothing and footwear. J. Gurto

Practice High Standards of Personal Presentation Where will you be working? – What will you be wearing? Kitchen – Chef’s uniform Dining Room – Waiter’s uniform Supervisors, Managers, Front Desk may require a dark suit, white shirt or blouse and conservative tie. Airline staff have a particular uniform J. Gurto

Practice High Standards of Personal Presentation OH & S issues You may be required to wear extra protective clothing if you’re involved with cleaning and laundry tasks or using machinery such as the meat slicer. These could include a rubber apron, mask, goggles or mesh gloves. Protective footwear includes only low-heeled, fully closed shoes or boots, with slip-resistant soles and some cushioning. J. Gurto

Practice High Standards of Personal Presentation Impact on different types of customers. It is best to dress in a way that will not offend any customer. Elderly people, professional people and most visitors would expect staff to be dressed conservatively. The workplace would determine the type of image they would want to project. J. Gurto

Practice High Standards of Personal Presentation Personal Hygiene and Image Clean hands and nails Clean and tidy hair Attention to grooming Pleasant body odour Good oral hygiene Correct posture Positive and friendly attitude Clean uniform Deportment Etiquette J. Gurto

Identify the personal presentation problems with the chef and offer solutions. Body Odour Shower/deodorant Hair showing Keep hair clean an d covered Facial Hair Clean shaven Smoking Do not smoke at work Tea towel on shoulder Clean tea towel tucked in apron Sleeves rolled up too far Only roll up sleeves once or twice Buttons missing/ undone All buttons done up properly Dirty bandage Clean, covered bandage Hands touching dirty apron Keep hands clean Dirty and ripped Apron and pants Uniform clean and in good repair Legs uncovered Keep legs completely covered Thongs and no socks Safe, closed-in leather shoes with thick socks J. Gurto