1. Employability Skills

2. Interpersonal Skills
Interpersonal skills are how you handle interactions with other people, also called people skills
Includes interactions with customers, coworkers and management
Success depends on having a positive attitude, cooperation, and respectful of others

3. Interpersonal Skills Communication Skills
Having good communication (exchange of ideas, thoughts, and information) skills is central to the smooth operation of any business
Verbal communication – sending and receiving messages through speaking, listening, and writing
Nonverbal communication – sending and receiving messages without using words…involves body language such as your facial expression or your posture

4. Interpersonal Skills
Teamwork skills – working with others to achieve a common goal
Team – group of people with similar or complimenting skills who share a common purpose
Leadership Skills – the ability to lead others to achieve goals or complete tasks

5. Sales Skills Many careers in the banking industry require sales skills
Directly selling banking products
Selling the bank

6. Analytical, Synthesis, and Creativity Skills
The ability to make responsible decisions and use problem-solving skills applies to the workplace and all other aspects of life
Problem solving includes the ability to analyze a situation or information, synthesize the material into a cohesive position, and creatively determine a solution or action
Using these skills will…
Show your employer you are ready for additional work responsibilities
Strengthen team efforts and help all employees take pride in their work

7. Positive Workplace Practices
Workplace success results from…
Hard work
High motivation
Diverse skills
Employees who are successful display…
High energy
Cooperation
Enthusiasm for their work
They…
Follow instructions
Take constructive criticism well
Finish tasks in a timely manner
Maintaining confidentially, willingness to do more than what is expected, and respecting the work of others is also traits employers value.

8. Positive Workplace Practices
Employers want employees who are reliable, punctual, and responsible, and who present themselves in a professional manner
Self-esteem – having a sense of worth and are able to work hard with a positive attitude

9. Appropriate Dress Code
Banking industry is typically conservative
Women should wear…
Business suit, dress, or pantsuit with a blouse
Dress shoes…some banks do not allow open toed shoes
Men should wear…
Business suit with white or light colored, long-sleeve shirt
Tie
Dress shoes

10. Unacceptable Attire
Shorts, denim, tee shirts, strapless or spaghetti-strap tops, low-cut blouses, and tight fitting or baggy clothing of any kind
Visible tattoos and body piercings
Men should not have any visible boy piercings…including ears
Women…only visible piercing should be in the ears and limited to one per ear…conservative

11. Personal Grooming
Since you represent your employer, you should always be well groomed at work and you will present a positive image
Being unshaven is unacceptable as well as wearing too much cologne or perfume
Hair should be kept neat and clean
Generally men should not wear their hair long, nor have frosted tips
For those who color their hair, it should be conservative…nothing to wild like blue or purple

12. Punctuality Punctuality – showing up to work on time
Being punctual shows respect for those you work with and work for
Showing up late reflects negatively on you and your employer
If you are sick or have an emergency you need to call your supervisor right away
Many people lose jobs because they are tardy or miss too much work

13. Time Management and Organization
Successful employees
Prioritize their work assignments
Complete them on time
Avoid wasting time
Talking with coworkers
Making personal phone calls
Texting
Sending personal messages
Other non-work activities during business hours