Number % Q1 Very satisfied 173 44.02 Fairly satisfied 146 37.15 Neither satisfied or dissatisfied 37 9.41 Fairly dissatisfied 16 4.07 Very dissatisfied 12 3.05 Aren't sure when the surgery is open 9 2.29 393

Number % Q2 Very good 217 54.66 Fairly good 136 34.26 Neither good nor poor 19 4.79 Fairly poor Very poor 6 1.51 397

Number % Q3 Definitely would 244 61 Probably would 100 25 Aren't sure 19 4.75 Probably wouldn't 23 5.75 Definitely wouldn't 10 2.5 Don’t know 4 1 400

Number % Q4 Almost or almost always 133 34.55 A lot of the time 93 24.16 Some of the time 121 31.43 Never or almost never 38 9.87 385

Number % Q5 Very good 256 66.49 Fairly good 92 23.90 Neither good nor poor 27 7.013 Fairly poor 5 1.30 Very poor 385

Number % Q6 Very good 269 69.51 Fairly good 78 20.16 Neither good nor poor 21 5.43 Fairly poor 10 2.58 Very poor 9 2.33 387

Number % Q7 Very easy 44 11.40 Fairly easy 134 34.76 Not very easy 114 29.53 Not at all easy 94 24.35 386

Number % Q8 Very good 64 17.2043 Fairly good 147 39.51613 Neither good nor poor 54 14.51613 Fairly poor 60 16.12903 Very poor 47 12.63441 372

Number % Q9 Less than 5 minutes 25 6.79 5 to 15 minutes 227 61.68 More than 15 minutes 97 26.36 Don't usually have appointments at a particular time 9 2.45 Can't remember 10 2.72 368

Yes No % Yes % No Q10 Booking GP appointments 261 94 39.97 23.21 Ordering repeat prescriptions 256 97 39.20 23.95 Looking up your medical records 136 214 20.83 52.84 653 405