Ministry of Communication and Information Technology Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish

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Ministry of Communication and Information Technology Government Now Delivers EISI-Government Program Transformation

Ministry of Communication and Information Technology Utilizing CIT to enhance government readiness to accept a strong local program and to smoothly integrate in the global community Components Basic infrastructure New model for service delivery Back office automation Economic databases Vision Delivering high quality government services to the public where they are and in the format that suits them. Strategy Harvest Government gateway TE online billing Birth Certificates ID replacement College enrollment Safaga Presentation Summary

Ministry of Communication and Information Technology Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, … ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, … Vision

Ministry of Communication and Information Technology Tailoring government services to meet citizens expectations. Creating a conducive environment to investors. Availing accurate and updated government information. Increasing Government efficiency through modern management techniques and new working models. Reducing government expenditure Fostering local competitiveness and increasing globalization readiness Objectives

Ministry of Communication and Information Technology ObjectivesComponents Readiness (Local and International) Basic Infrastructure Project Distinguished services Attract Investors Service Provision Project Enhance Efficiency Reduce Expenditure Readiness (Local and International) ERP Doc Arch & Mang. Local Governerates Business Process Automation Gov Net Procurement Intranet Accurate Updated Information for Decision Makers and Investors Economic Data Bases Projects Objectives and Components

Ministry of Communication and Information Technology Government wide initiative not MCIT owned Outsourcing implementation Public Private Partnership Encouraging new models for financing Non-centralization Incentive programs for adoption and ICT employees … Policies and Strategies

ا Citizens Companies Investors Suppliers Service Centers Networks Internet Government Network Firewalls National Database Infrastructure Telephony (Ministries E-Signature Security Specifications Networks Standards PKI Doc. Classification & Handling Application development Special service needs E-Payment Standards Bawaba

Ministry of Communication and Information Technology Authentication Security and Privacy Accrediting Information Payment Transaction Authentication Security and Privacy Accrediting Information Notarization Work Flow

Ministry of Communication and Information Technology Challenges and Solutions Draft and Publish Standards No document of standards E-signature law and PKI Infrastructure No legal framework to authenticate persons over networks Simple e-payment framework Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Multinational Contracts Low ICT readiness of government enterprises Government Gateway Complexity, overlapping and variety of service providers

Ministry of Communication and Information Technology Legal group E- Signature E-Contracting Cyber crime Technical group Networking Information security Interoperability Document management PKI Services for special needs Financial groupe-Payment framework ~ Work Groups

Ministry of Communication and Information Technology Microsoft, Oracle and IBM Contracts Government e-readiness

Ministry of Communication and Information Technology Why an Internet Gateway

Ministry of Communication and Information Technology Taxes JusticeHealthHousing Problems: –Data inconsistency/ Security –Information sharing –Economic cost of implementation. Scattered - scenario

Ministry of Communication and Information Technology RE TaxesJusticeHealthHousing MC DBE AE Gateway- Scenario

Ministry of Communication and Information Technology Integrate with multiple back ends Connect various platforms Customer centric interface Higher security and privacy Higher return on Investment Why a Gateway?

Ministry of Communication and Information Technology Gateway Design

Ministry of Communication and Information Technology Egyptian Bawaba Business men Citizens Brokers Portal Financial Institutions Gateway Ministries Information and services

Ministry of Communication and Information Technology The future of government services Inaugurated last January Represents the new government philosophy in serving citizens. Service outreach and 24x7 accessibility.

Ministry of Communication and Information Technology Citizen centric, Investor focused Customer relation management culture( services at fingertips) Instead of the traditional government oriented culture Interface

Ministry of Communication and Information Technology

Ministry of Communication and Information Technology Implementation methodology: romote rove concept rioritize ilot projects artners Deploy Service Provision

Ministry of Communication and Information Technology Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI. Service Levels

Ministry of Communication and Information Technology Inquiry and payment of Telephone bill Inquiry of electric bill Birth certificate Lost National ID replacement University enrollment application Tax and Customs filing follow-up Car License … Harvest? Currently tackling all 20 EU bench mark 580 Info Services (L1) 17 Query/Transaction Services (L2/L3)

Ministry of Communication and Information Technology Access: Internet at local call cost IT Clubs, Post offices, … PC for every home (affordable PC) Service Provision Part of a complete plan

Ministry of Communication and Information Technology System analysis, Design, and technical support for : Financial Systems (Budget-Accounting-Procurement –Inventory) Administrative systems (Human Resources – payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 6 Ministries. Archiving: 6 Ministers offices. Workflow: over 28 government agencies Positive impact on the services provision project. Back Office Automation

Ministry of Communication and Information Technology Establishing a government network to: Secure a smooth flow of information and documents between government bodies. Complement the government automation efforts and support the new model for delivering government services. The government network is designed to: Link all government bodies internally through an intranet system, and externally to the internet. Ensure efficient utilization of the current telephone network.. Government network

Ministry of Communication and Information Technology Concept: Convenient service to governorates residents Tools Model Service center Pilots Safaga Alexandria Governorates

Ministry of Communication and Information Technology ِ Availing accurate and updated information to Decision makers: To help them in the planning process. Investors: To give them a complete vision about the market and the risks and returns expected. Government: Easy and secure data exchange.. Economic Databases

Ministry of Communication and Information Technology EconomicalSocial Direct 1-3% savings in procurement = 20-60M L.E. Utilizing 0.5% of dead inventory = 200M L.E. Savings from 100K transactions on line = 9 M L.E. Indirect Increase local demand on ICT New jobs Less traffic … Services Better environment Less interaction of employees and public! Return on Investment

Ministry of Communication and Information Technology True Challenges!! It is very easy to get two computers to talk to each other … Try to do the same with government employees and government agencies !! OH

Ministry of Communication and Information Technology Where are we? OH Step three on a very long road … But for sure it would have been longer if we did not start When will the program end? The cycle of progress never ends …

Ministry of Communication and Information Technology Thank You For more information please visit or contact us at OH