Section 4.1 Employability Skills To be employed in the foodservice industry, you must draw on skills that help you find and keep a job.

Sharpen Your Basic Skills Math Skills Most foodservice workers will need to know how to make change. make change To count back the correct amount of change to a customer from the money he or she has paid for a check.

Sharpen Your Basic Skills Listening and Speaking Skills Practice active listening during conversations and when on the phone. The skill of paying attention and interacting with the speaker. active listening

Sharpen Your Basic Skills Reading Skills Read ingredient labels, equipment manuals, menus. Writing Skills Communicate with co-workers and customers.

Work Ethic Developing a good work ethic leads to success in your career. work ethic A personal commitment to doing your very best as part of the team.

Work Ethic Qualities that make a good work ethic: responsibility flexibility responsibility Your ability to be aware of what a particular situation demands of you. flexibility The ability to adapt willingly to changing circumstances.

Work Ethic Qualities that make a good work ethic: honesty reliability When you are truthful and loyal in your words and actions. reliable When other people can count on you to do what you say you will do.

Work Ethic Qualities that make a good work ethic: teamwork commitment to quality, and excellence teamwork Learning to effectively communicate, resolve conflicts, and develop negotiation skills. commitment The dedication that you show to doing something.

Leadership Skills Employers expect leadership skills in their employees. leadership The ability to motivate others to cooperate in doing a common task.

Leadership Skills Leadership Organizations Family, Career and Community Leaders of America (FCCLA) SkillsUSA

Leadership Skills Key resources: time energy money things people The raw material with which you do your work. How do you effectively use key resources in your daily life?

Section 4.2 Seeking Employment Learn how to seek and apply for a job in the foodservice industry.

Find Foodservice Employment Find job openings through: newspaper ads, networking, Internet and telephone leads networking Making use of all of your personal connections to reach your career goals.

Find Foodservice Employment Find job openings through: professional organizations, trade publications, employment agencies trade publication A magazine or newsletter produced by and for members of the foodservice industry. employment agency A business that put employers in touch with potential employees.

Find Foodservice Employment You will need a résumé and will be asked to fill out a job application when you apply for a job. résumé A summary of your career objectives, work experience, job qualifications, education, and training. job application A form that employers use to collect personal information and previous work experience from job applicants.

Find Foodservice Employment Prepare a job portfolio: résumé, letter of application, letter of reference, list of references, health record, and a copy of your Social Security card job portfolio A collection of papers and samples that can be given to a potential employer.

The Interview Process During the Interview: wear appropriate clothing be prompt and courteous shake hands, make eye contact, speak clearly, use good manners

The Interview Process After the Interview: send a thank-you letter follow up review the session If You are Offered the Job: accept the offer, ask for time to consider, or turn down the job offer

Section 4.3 On the Job Employees have certain guaranteed rights. Employees also have responsibilities to their employer. If you work well, you may gain opportunities for advancement.

Rights and Responsibilities Employee Responsibilities be on time, use work time responsibly, follow the rules, work safely

Rights and Responsibilities Job advancement: more responsibilities move to another job begin your own business Two qualities to help you advance are initiative and the desire to learn. initiative The energy required to begin new tasks and see them through.

Rights and Responsibilities Employer Responsibilities pay you no less than minimum wage supply what you need to do the job eliminate discrimination discrimination Unfair treatment based on age, gender, race, ethnicity, religion, physical appearance, disability, or other factors. minimum wage The lowest hourly amount a worker can earn.

Rights and Responsibilities Employer Responsibilities provide safe working conditions provide financial help through workers’ compensation workers’ compensation Insurance that pays medical expenses and lost wages if you are injured on the job.

Rights and Responsibilities Employees and employers must display ethical behavior on the job. ethics Your internal guidelines to distinguish right from wrong. How can you show ethical behavior at school and at home?

Wages and Benefits When you accept a job, you trade your skills and efforts for wages and benefits. Benefits may include insurance, paid vacations, and savings plans. benefits Services or payments provided by an employer in addition to wages.

Wages and Benefits Your pay is subject to deductions for taxes, insurance, and other fees. Some workers earn tips, which need to be reported as earned money. deduction The money withheld from your gross pay for taxes, insurance, and other fees. tip A small bonus payment from a customer as a reward for excellent service.