2.  Imagine you are a foodservice employer looking to fill an opening.  What would you look for in a potential new employee?  Depending on the position Education Training Work Experience

3.  Ability to calculate  Communicate  Think  Negotiate  Work as Member of a Team

4.  Cook - Adjust recipes, yields, weigh ingredients, adjust cooking times and temperatures  Servers –total customer bills, make change, keep track of tips  Food service managers – order supplies, schedule deliveries, schedule, payroll, determine portion sizes, estimate profits  All employers – work hours, pay rates

5.  Working with percentages  Eg. Fat should make up 40% of the dough  Making Change  Weighing and Measuring  ¼ =.25 = 25%  1/3 =.33 = 33%  ½ =.50 = 50%  2/3 =  ¾ =

6.  Not just appearing to hear what is being said  Must hear the message and respond  Avoid distractions  Active listening  Paying attention  Interacting with the speaker

7. Figure 2-3 Page

8.  How well you are understood depends on how clearly you speak. - Pronounce words clearly and correctly - Don’t use slang on the job - Speak each syllable of a word - Speak at a medium pace - Regulate your volume

9.  Using the telephone correctly is an important communication skill  Speak clearly at a moderate volume  Smile even though you can’t be seen  Your voice on the telephone may be a customers first or only impression of the business

10.  Speaking without saying a word  The way you  Sit  Stand  Move your hands  Look  Smile or Frown

11.  The ability to communicate in writing will help you find a job and perform well on the job Your Audience – reader’s needs Your Purpose inform, give info, or instructions request or ask for info persuade or convince complain or protest  The right style - direct/professional  The correct form – memo/business letter

12.  Prepare food by reading ingredient labels and recipes or formulas  Operate foodservice equipment by reading instruction manuals and safety precautions  Serve customers – reading menus  Workplace policies and communications

13.  Think critically  Make decisions  Solve problems

14.  A personal commitment to doing your very best as part of the team.  Qualities that mark a strong work ethic can be developed with practice  Responsibility – accept the consequences of your choices and actions instead of blaming others.  Flexibility –ability to adapt  Honesty  Reliability  Teamwork  Commitment- quality and excellence

15.  The ability to motivate others to cooperate in accomplishing a common task.  A quality every employee should practice

16.  Resources are the raw materials with which you do your work.  It is up to you to make the best use of these resources and to avoid wasting them.  Key resources Time – prioritize Energy – rest, nutrition, health care Money – good value Things – uniform, tools, supplies, work area People

17.  Information will come at you from countless sources  Acquiring Information –reliable sources such as government agencies  Using Information – information is useless until you use it.  Sharing Information – don’t keep info to yourself. Effective leaders share information they acquire

18.  Technology is a resource, not a replacement for a skilled employee  Apply your basic computer skills  Respect computer resources on the job  Don’t expect computers to do your job

19. 1. Explain what it means to be an active listener 2. What are basic reading skills you can use on the job? 3. Questions 1 to 3 on Page 47