Generic Behaviour Plans Dust SLP Workshop 17 July 2013

A leading practice comprises three components: The MOSH methodology A leading practice comprises three components: Leadership behaviour Behavioural Comms Practice What How Proven technologies are always successful, behaviour makes them fail

MOSH Behavioural Plans LB Plan Higher level leader C B A Technical Engagement LB Plan Lower level leader C B A Enabling Environment through BC Plan

Behavioural Communication No. Issue / belief 1 No perceived personal benefit 2 Potential negative impact on production 3 Extra work effort 4 Short cuts to meet production targets 5 Trust and buy-in 6 Leaders must lead by example 7 Worker disregard for health and safety 8 Failure to implement training provided

Behavioural Communication Antecedents Behaviours Consequences Operational adopters Operational training / instruction Briefing before implementation Regular SLP performance enquiries Operate SLP as instructed No short cuts Report any problems with SLP Request explanations to ensure understanding Immediate positive feedback from supervisor on observing desired behaviour Constructive coaching to address observed problems (no abuse) Special recognition / reward for exceptional performance

First level supervisors Behavioural Communication Antecedents Behaviours Consequences First level supervisors Operational training / instruction Briefing before implementation Regular meetings with next level supervisor Regularly check on SLP performance Ensure operators receive any necessary training / instruction No short cuts on any safety related issue Prompt action on any reported SLP problems Provide immediate positive feedback on observing desired behaviour Provide constructive coaching on observing sub-standard behaviour Immediate positive feedback from next level supervisor on observing desired behaviour Constructive coaching to address observed problems (no abuse) Special recognition / reward for exceptional performance

The shift Traditional way Coaching way I know how You know how I tell you what to do You do as I tell you I hold you accountable for executing my instruction Coaching way You know how You tell me what you’re going to do You do what you commit yourself to do I hold you accountable for executing your own plan