2015 NIATx Project Changers Helping Impact Lasting Difference Goal: NIATx Team Changers Helping Impact Lasting Difference Goal: To improve follow-up in the Children’s Crisis Unit in order to reduce hospitalizations

CHANGES Improved processes to obtain contact information and releases of information (June 1) Improved information collection and processes Provide additional training to responders Implemented new practices regarding responses to children’s crisis (June 15) Increased frequency of on-site response Improved support and outcomes to families by having two crisis responders on site Implemented practices and policies regarding crisis planning (July 13) Immediately initiate crisis planning during follow up contact Increased collaboration with county social workers to improve crisis planning

Hospital Diversions 6/1 - Change #1 6/15 - Change #2

Improving follow-up has meant… Increased Diversions Responder teams serving clients on-site Lower costs for counties and families Increased crisis plan development Follow up is more in depth and collaborative Clarification of roles and processes internally Increased response to JDC and WRAC calls Survey Monkey to gather feedback from families Development of training on crisis planning for other units

What’s next…. Continuing process improvement! Year 2 of the WRIC Grant Increased satisfaction and positive outcomes for kids and families Use of Parent Peer Specialists during crisis calls to better support families Increasing crisis stabilization options to continue reducing emergency detentions: “CARE Center for kids” Increased emphasis on kids crisis in future CIT trainings