Change Management in 2019 WEBINAR apmg-international.com DECEMBER 2018 CHANGE, RISK & BENEFIT Change Management in 2019 WEBINAR DECEMBER 2018

Marketing Campaign Manager APMG International Host & Moderator Mark Constable Marketing Campaign Manager APMG International mark.constable@apmgroup.co.uk Presenter Melanie Franklin Director, Agile Change Management Ltd Co-Chair Change Management Institute UK melanie@agilechangemanagement.co.uk Welcome to our webinar! APMG have demonstrated an ability to develop valuable qualifications from scratch and rapidly grow demand. We have developed internal systems to process large volumes of exams and other materials reliably and quickly. We have a network of Accredited Training Organisations in most regions in which it is intended to deliver GPC. We have the capability to translate material into languages other than English when required

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About Melanie…. Track record of excellence in project, programme and portfolio planning and delivery. In recent years, Mel has focused on moving organizations from waterfall to agile approaches in project management. APMG accredited AgilePM and Change Management trainer Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban Practitioner Director of Agile Change Management (www.agilechangemanagement.co.uk) and Co-Chair of the Change Management Institute UK chapter (www.change-management-institute.com) linkedin.com/in/melaniefranklin1/ @AgileMelanie

Agenda Volume of change continues to grow Key trends for 2019: Volume of change continues to grow Increased awareness of the need for change management The need to accurately map the impact of all the changes on individual business units The need for effective sponsorship The need to build internal capacity for change management

Volume of change continues to grow

Agile creates more change than Waterfall projects Waterfall approach Change Agile approach Increment Increment Increment Increment Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Change Change Change Change Change Change Change Change

Increasing volumes of change Less stability More opportunities More variables Less constants

Increased awareness of the need for change management

Change skills continue to grow In 3 years things have increased 3 fold: Business transformation roles from 1317 to 3800 Change roles from 870 to 2857

Change skills continue to grow Practitioner level: 17% increase from 2016 to 2017 and a 14% increase from 2017 to 2018 Foundation level: 11% increase from 2016 to 2017 and 27% from 2017 to 2018

Structures Subject Matter Experts Project Manager Project Team Option 1 Option 2 Structures Subject Matter Experts Project Manager Project Team Change Manager Change Manager Technical Experts Subject Matter Experts Project Manager Project Manager Project Manager Project Manager

Change Management is a risk management activity: Project Management without Change Management Project management with change management No hiatus, use is made and benefits realised from project deliverables even before project has wound down Adoption of project deliverables into business operations has been planned and everyone is engaged, there is agreed approach for how changes will be made, so maximum benefits are generated as early as possible. Project Management with Change Management

The need to accurately map the impact of all the changes on individual business units

Value of Portfolio Management Horizon Scanning Must Have, Should Have, Could Have, Won’t Have this time.

Use MoSCoW to prioritise the portfolio Must have Should have Could have Won’t have this time With out this requirement … Benefits will not be realised, no point on this date or not legal or unsafe or not a viable solution AND implementation can be resourced at this time. Important but not vital May be painful to leave out but solution still viable May need workaround, which may be temporary Wanted or desirable but less important Less impact if left out (compared with a Should) Will not be delivered in this timeframe

Use a Heat Map to track penetration Team 1 Team 2 Team 3 Project 1 Project 2 Project 3 Project 4 Project 5

The need for effective sponsorship

Greater understanding of role of Sponsor Sponsorship lifecycle Project lifecycle Change lifecycle

Measures to track your progress

Clarify the role of the Sponsor ExCo What must be escalated? What must be reported? Strategic direction Interdependencies Sponsor What must be escalated? How can I best keep you in the loop? Vision and strategic context Interdependencies Progress of other initiatives Stakeholders to engage Shwo sinek video then ask them what constitutes trust and thwn what do they need frm PM for this and what do they need to do to become trusted by PM Change Manager

The need to build internal capacity for change management

Elements of cultural change Role modelling Rewards Vision Core beliefs Actions and behaviours Storytelling Procedures and processes

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Change Management training & certification Further information www.apmg-international.com @APMG_Inter Linkedin.com/company/apmg-international www.agilechangemanagement.co.uk @AgileMelanie Linkedin.com/in/melaniefranklin1 www.change-management-institute.com @ChangeMgtIns Linkedin.com/company/change-management-institute Change Management training & certification www.apmg-international.com/ChangeManagement

Look out for the follow-up email! If you have any questions or feedback, please do not hesitate to contact me: Mark.Constable@apmgroup.co.uk / +44 (0)1494 836161