Interpersonal/Social Skills

Interpersonal/Social Skills UQ: Why is it important to learn how to control your emotions? UA: F: A: C: T: S:

Planning and Organizing Skills UQ: In your own words, tell what the statement “Anything worth doing, is worth doing right” means to you. UA: F: A: C: T: S:

Agenda: Monday, November 19, 2018 Complete Planning and Organizing Tab ( Answer UQ and FACTS) Copy Slides 5-8 Complete Activity 1

Interpersonal Skills Success in the workplace isn’t just about working hard and doing your job well. Although it’s important to do your job well, technical, or specialized skills will only get you so far. The other piece of the workplace success puzzle is using social skills to build relationships with people. Social skills help you to talk to and connect with other people. These connections will help you to build meaningful relationships and be successful in the workplace.

The following social skills will help you get along with others and develop good relationships in the workplace: Section 1. Interpersonal Skills Section 2. Controlling Your Emotions Section 3. Socializing at Work Section 4. Networking Section 5. Responding to Conflict Section 6. Helping Customers

Interpersonal Skills Social skills are the skills we use to communicate with other people. The process of using social skills is called socialization. In the workplace, social skills are known as interpersonal skills. Both social skills and interpersonal skills mean the same thing, social communication and interaction with others.

These five interpersonal skills will help you develop strong relationships and get along great with people in the workplace: 1. Managing relationships 2. Understanding the feelings of others 3. Cooperating with others 4. Showing respect 5. Appropriate contact

Starter Define interpersonal/social skills. Would you consider these skills as a strength or weakness in your everyday life.

Managing Relationships: You spend a lot of time with the people at your workplace. Good relationships will help you get along well with people and help you to do your job better. The way you act toward people at work will determine whether or not they feel comfortable around you. Good workplace relationships are built on the following five characteristics: 1. Trust 2. Be open minded 3. Respect 4. Communication 5. Social Interaction

Understanding the feelings of others: The ability to understand and relate to the feelings of others is called empathy. Having empathy will help you develop strong relationships with other people. Cooperating with others. Cooperating, or working well with others, is an important part of interpersonal skills in the workplace. Even though each employee might have their own individual tasks and goals, the entire staff or team has the same goal. That goal is to help the company be successful.

Showing respect. When you show respect for others in the workplace, people will show respect for you. Appropriate contact. Interpersonal skills are not just about the things you say at work, they also include your actions, or the things you do.

Starter List 5 characteristics that help to build good workplace relationships.

Agenda Notes Copy slides 14-18 Copy all titles, along with the colored text. Assignment Complete Activity #3 from the workbook. Begin “Commercial Assignment” in groups of 3 (On black cart beside my desk). Each group should complete steps 1-4 today. Be sure to include all group members. Paragraph should have 7-10 sentences.

Controlling Your Emotions In the workplace it’s important to control your emotions. It’s okay to have emotions or feelings about things as long as you stay in control. Controlling your emotions will help you to get along with others and will help other people feel more comfortable around you. Controlling your emotions is important in all of your personal relationships, including those in the workplace.

Five tips to help you control your emotions: 1. Separate your feelings from your actions 2. Stay calm 3. Wait until you are calm to respond 4. Write down your emotions 5. Stay positive

Socializing At Work The conversations you have with people at work will not always be about work. There will be times when it is appropriate to socialize, or talk to other people about non-work-related things. Just as you socialize with your friends, you will be expected to socialize with your coworkers, managers and customers. The following five topics will help you learn to socialize at work: 1. Socializing with managers 2. Socializing with coworkers 3. Socializing with customers 4. Know when it’s okay to socialize 5. Be friendly

Socializing with managers Socializing with managers. Some people might find it hard or uncomfortable to socialize with their manager. The difference in status, or rank, at work can result in a social obstacle, making conversation more difficult. However you feel about your manager, it’s important to try to socialize with your manager and build a relationship with him or her. Socializing with coworkers. Socializing with coworkers will help to strengthen the quality of your relationships. Strong relationships with your coworkers will help you to form a team and work better together. Be friendly. If you’re ever unsure about how or when to socialize, remember it never hurts to be friendly.

Socializing with customers Socializing with customers. If your job requires you to work with customers, it’s important to be able to talk about both business and non-business related topics. Customers like to feel as if they are working with a real person. Build trust and bond with your customers by getting to know them. Much like socializing with your manager, you want to avoid topics that are too personal or inappropriate. It’s a good idea to let the customer do most of the talking until you get to know them better. Know when it’s okay to socialize. Socializing is important in order to build workplace relationships. However, it’s also important to know when it’s okay to socialize. The following situations are examples of times when it’s okay to socialize at work:   During breaks   Waiting for a meeting to start   Passing someone in the hall   While helping a customer

Starter What product will you be selling in your commercial? Why did you decide to choose this product?

Agenda Notes Copy slides 22-24 (Titles and colored text) Watch videos Assignments Complete Activity #5 Networking Complete Activity #6 Responding to Conflict Word Search Examples of terms Commercial Activity

Networking Networking, or forming professional relationships with people, is an important part of any job. Even if your job doesn’t require you to work with customers directly, it never hurts to meet other people in your industry or profession. There are many benefits to networking, including: Receiving and sharing ideas, learning about new opportunities, increasing business, getting advice from other professionals, surrounding yourself with other motivated people, making friends.

Follow these five tips to improve your networking skills in any situation: 1. Memorize your “elevator speech” 2. Prepare questions 3. Remember names 4. Recognize an opportunity 5. Be open-minded

Responding to Conflict If you have a conflict with someone at work, you must resolve it, or fix the issue. The sooner you resolve the conflict, the better. Some people might be tempted to ignore the conflict in hopes that it will go away on its own. However, ignoring the conflict usually just makes the problem worse. Instead of ignoring the conflict, Follow these five tips to help you resolve conflict professionally in the workplace: 1. Recognize the conflict 2. Focus on what you can control 3. Find out what you can do to resolve the conflict 4. Be assertive 5. Make suggestions

List 2 tips that will help resolve conflict in the workplace. Starter List 2 tips that will help resolve conflict in the workplace.

Agenda Notes Copy slide 27 Assignment Complete activity #7 Helping Customers Complete Word Search (on black cart beside me desk) Give an example of each term (Interpersonal/Social Skills Vocab) on the back of the puzzle or on your own sheet of paper. Commercial Assignment

Helping Customers Many jobs require you to work with customers or clients, either in person, over the phone, or both. It’s important to know how to talk to and help customers so that you can provide good service and represent your company well. Helping customers is not always easy. You have to be very patient, calm and cheerful. Being cheerful to customers can be difficult if you or the customer is not in a cheerful mood. If you work with customers in your job, the following five topics will help you to deal with customers in any situation: 1. Recognize when a customer needs help 2. Listen to the customer’s question or request 3. Answering questions 4. Handling customer complaints 5. The customer is always right