Rebuilding Trust after Transition Kim David Coordinator of Student Engagement & Activities Central Arizona College Project Stella Resources

My Transitions

Transitions in Higher Education When have you experienced transition? Was the experience positive or negative? System migrations Change in leadership New mission or vision Budget decreases or increases Turnover in staff The only constant in life is change. -- Heraclitus

The Importance of Trust No matter what your role is, TRUST affects your influence and success.

Exercising Trust My #1 Challenge We know Trust is important – but how do we rebuild it? My #1 Challenge

First Step: - Know who you are. - Be true to who you are. INTJ – I am a planner, I process things, I internalize INTJs are analytical problem-solvers, eager to improve systems and processes with their innovative ideas. They have a talent for seeing possibilities for improvement, whether at work, at home, or in themselves.

Source: The TRUST EDGE: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line by David Horsager (2009)

Only when promises are kept can trust be rebuilt. Rebuilding Trust When people stop trusting an organization, they project that mistrust in everything associated with it: product, people, services, and more. The seeds of trust are the small promises you make and keep. Trying to rebuild trust too quickly is likely to make things worst, rather than better. Sometimes mistrust can be handled only by deep change – changing the name, logo, or leadership. Only when promises are kept can trust be rebuilt.

8 Pillars of The Trust Edge Clarity Compassion Character Competency Commitment Connection Contribution Consistency Social Change Model of Leadership Development Collaboration -- Consciousness of Self & Others – Commitment – Congruence --- Common Purpose -- Controversy with Civility -- Citizenship

People trust the clear and distrust the ambiguous. Pillar 1: Clarity Highlights Clarity unifies, motivates, increases morale, and inspires trust. Clarity can reduce conflict within your staff and with your customers. Leaders need to share the vision at least every thirty days. People can’t do a great job if they don’t understand expectations. Communication is “shared meaning.” People trust the clear and distrust the ambiguous.

Pillar 1: Clarity Mission & Vision The Office of Student Engagement & Activities strives to provide experiences for students to engage and connect with the CAC community outside the academic classroom. Define Expectations, Policies & Procedures

Pillar 2: Compassion Highlights The Four LAWS of Compassion: Listen, Appreciate, Wake-up, Serve Others Sincerity is the key component of appreciation. Put people before things to improve relationships. Think beyond yourself. If you find it in your heart to care for somebody else, you will have succeeded. - Maya Angelou

Pillar 2: Compassion One on One meetings – focused on listening What are the challenges? What would you change? What do you want out of the experience? 5 Languages of Appreciation in the Workplace

Without followers, leadership does not exist. Pillar 3: Character Highlights Habits are made by what you do in private. Building integrity takes work, but gives the biggest reward. Demonstrate character through: Humility Principles Intention Self-discipline Accountability Without character, there is no trust. Without trust, there are no followers. Without followers, leadership does not exist.

Pillar 3: Character Social Media Awareness Accountability & Follow Through

Humility is the first step to ability. Pillar 4: Competency Highlights Create a regular plan for staying competent and capable. Stretch your mind with new ideas, fresh thoughts, and different viewpoints. Find a circle of professionals with who you can grow and sharpen one another. Find a mentor who is successful or wise in the same way you’d like to be. Humility is the first step to ability.

Pillar 4: Competency Workbooks Leadership Library Professional Development

Sacrifice in the commonality of great leaders. Pillar 5: Commitment Highlights The people who stick with you when things are tough are the ones you can really trust. Passion is the essential ingredient for commitment. A committed organization has fans. Sacrifice in the commonality of great leaders.

Pillar 5: Commitment Know my commitment

In every interaction we increase or decrease trust. Pillar 6: Connection Highlights Trust is all about relationships Engage your staff Ask great questions. Listen. Collaborate. Be genuine. Avoid complaining. Insincere apologies are trust killers. In every interaction we increase or decrease trust.

Pillar 6: Connection Open to Collaborations Ask the Question: What is a program you would like to have on campus but do not have the resources to do?

Doing, not saying, builds trust. Pillar 7: Contribution Highlights You must deliver results to be trusted. The more you give, the more you receive. Give attention, resources, time, opportunity, and help. Reward results. Delayed decision making increases confusion, clutter, and stress. Doing, not saying, builds trust.

Pillar 7: Contribution Know the college and department goals.

Pillar 8: Consistency Highlights Deliver the same thing every time, and you will become trusted. Don’t agree to something you can’t deliver. You increase or decrease trust with every interaction. Trust is earned by consistent action, not just words. It is the little things, done consistently, that makes the biggest difference.

Pillar 8: Consistency

The Next Steps Motivate & Mentor

Questions? kimberly.david@centralaz.edu www.projectstellaresources.com