1. The Secret of Great Leaders
Leadership at Chick-fil-A
November 30, 2017 
The FLORIDA PARKING & TRANSPORTATION ASSOCIATION
Chick-fil-A SERVE
20 November 2018

2. Our Time Today:
Be inspired by Truett and the Cathy family’s example and embodiment of servant leadership
Appreciate the uniqueness and importance of the SERVE practices at Chick-fil-A
Understand the SERVE framework and practices
Consider the competencies in your leadership journey
Chick-fil-A SERVE
20 November 2018

3. “Truett lived the principle by which he always put himself third in relation to others. First place, he reserved always and forever for God. Second place was always held for others. His family, church, employees, neighbors, and friends, …and Truett was always third.”
Chick-fil-A SERVE
20 November 2018

4. Leadership at Chick-fil-A
We develop effective servant leaders who can operate effectively in a high growth, global, diverse environment
SERVANT LEADERS
MODEL CONSISTENCY
To grow together all leaders will follow our leadership development processes
LEAD BY EXAMPLE
As we lead others we will do so by following our core leadership practices
LEAD WITH INTEGRITY
As guardians of our culture, leaders will uphold our corporate purpose and values
As Support Center staff, we serve Chick-fil-A Franchise Operators. Our aim is to help them become healthier, freer, wiser, more autonomous and more likely themselves to become servants.

5. Leadership
SKILLS
CHARACTER
Chick-fil-A SERVE
20 November 2018

6. Five Practices of a Great Leader3 2 4 1 5
Five Practices of a Great Leader
Chick-fil-A SERVE
20 November 2018

7. See and Shape the Future3 2 4 1 5
See and Shape the Future
Chick-fil-A SERVE
20 November 2018

8. “ I have a dream that one day my four children will live in a nation where they will not be judged by the color of the skin but by the content of their
CHARACTER. ”
DR. MARTIN LUTHER KING JR.
Chick-fil-A SERVE
20 November 2018

9. Engage and Develop Others3 2 4 1 5
Engage and Develop Others
Chick-fil-A SERVE
20 November 2018

10. Head, Heart, and Hands
Chick-fil-A SERVE
20 November 2018

11. The Right People for the Right Job
Chick-fil-A SERVE
20 November 2018

12. Reinvent Continuously3 2 4 1 5
Reinvent Continuously
Chick-fil-A SERVE
20 November 2018

13. Self
Chick-fil-A SERVE
20 November 2018

14. Self
 Systems
Chick-fil-A SERVE
20 November 2018

15. Self
 Systems
Structure
Chick-fil-A SERVE
20 November 2018

16. Value Results and Relationships3 2 4 1 5
Value Results and Relationships
Chick-fil-A SERVE
20 November 2018

17. AND
RESULTS
RELATIONSHIPS
Chick-fil-A SERVE
20 November 2018

18. AND
AND
Chick-fil-A SERVE
20 November 2018

19. 3 2 4 1 5
Embody the Values
Chick-fil-A SERVE
20 November 2018

20. KNOW
your values
Chick-fil-A SERVE
20 November 2018

21. “HERE TO SERVE”
“PURPOSE DRIVEN”
“BETTER TOGETHER”
“PURSUE WHAT’S NEXT”

22. SHARE
your values
Chick-fil-A SERVE
20 November 2018

23. LIVE
your values
Chick-fil-A SERVE
20 November 2018

24. Chick-fil-A SERVE
20 November 2018

25. KNOW SHARE LIVE your values your values your values Chick-fil-A SERVE
20 November 2018

26. 1 S E 2 R 3 V 4 5 E SEE AND SHAPE THE FUTURE ENGAGE AND DEVELOP OTHERS
REINVENT CONTINUOUSLY
VALUE RESULTS AND RELATIONSHIPS
EMBODY THE VALUES
Chick-fil-A SERVE
20 November 2018

27. SERVING LEADER?
Am I a
Chick-fil-A SERVE
20 November 2018

28. WE get to choose… I would like to close our time with a story.
One evening about 140 years ago, Abraham Lincoln was sitting in the White House on a Sunday afternoon. He was feeling the burden of leadership and the grief from the death of his son, Tad. However, he did what he often did on Sunday evening – he went to church. On this particular occasion he was accompanied by one of his aides. After the service, the aide asked the President what he thought of the message. The president’s response was, “The pastor was well-prepared and articulate.” The aide responded, “But what did you think of the message?” Lincoln responded, “The minister failed.” “Why did he fail?” the aide asked. “He failed because he did not challenge the congregation!”
I would not do service to you today if I did not leave you with a challenge.
We all get to decide how good a leader we’re going to be. Who decides my vision for the future? I do. Who’s going to decide whether I’ll engage and develop others? Me, right? And you, in your situation.
You decide how you interact with people, how you teach them, how you’ll reinvent yourself. You have to challenge yourself to value both results and relationships, and to compensate for your natural bias. And you have to embody your values. No one else is going to do it for you. But if you do your best, a lot of people will do it with you. WE
get to choose…
Chick-fil-A SERVE
20 November 2018

29. Application Challenge
Self-assess
I need to develop in this area
I am doing fine in this area
This competency is a real strength of mine
Action Plan
What am I going to do to develop?
How do I stay strong in the other areas?
How can I leverage my strength?

30. Chick-fil-A SERVE
20 November 2018

31. Corporate Services Mission
Enterprise Protection Services
Corporate Purpose
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A
Corporate Services Mission
Create environments and experiences that enrich others
Our Purpose
Provide Resources and Services that protect our People and Brand for future growth
Our Strategy
Build Trust with those we Serve
Create Secure
Environments
Provide
EPS Brand
Expertise
Develop
Personal
Ownership
TRUST
Our Focus Areas
BUILD A HIGH PERFORMING ORGANIZATION
CREATE A NEW
WORK EXPERIENCE
CREATE RAVING FANS
OF OUR SERVICES
Our Fundamentals
Each and every day we will demonstrate these fundamentals with our services
RESPOND QUICKLY
AND ACCURATELY
COMMUNICATE
PROACTIVELY
ANTICIPATE AND
PERSONALIZE
PURSUE NEW IDEAS
AND OPPORTUNITIES
cbd
11/20/2018

32. QUESTIONS?

33. THANK YOU!!