Section On: Apartment Communities Coming Next: Office Buildings and Retail Centers

Contents Roles of A Property Manager 7 Ways to Keep Your Units Occupied 5 Ways to Keep Your Residents From Moving Curb Appeal, First Impressions Count Closing the Sale 5 Keys to Credit Screening 4 Ways To Improve Your Rent Collection Common Lawsuits Landlords Could Avoid Tips For Efficient Risk Management

5 Ways to Keep Residents from Moving Create a bond with the Residents Excellent Service Maintain Your Property Invest in a quality, educated and trained management team Think Lease Renewal

Curb Appeal: First Impressions Count BEFORE AFTER

Curb Appeal: First Impressions Count AFTER BEFORE

Curb Appeal: First Impressions Count Signage Advertising Property appearance Ease of finding rental office Is the Manager accessible and professional? Unit turnover condition

The Importance of Signage Monument Signage

Closing the Sale Create a sense of urgency Listen to the prospect Show how your property meets their needs Limit the show apartments Ask for the sale

5 Keys to Credit Screening Establish occupancy criteria Consistency in screening Screen thoroughly and prudently Require confirmation

4 Ways to Improve Your Collection Expect rent payment on time Serve notices promptly Get tough Stay tough

Asset Management

Common Lawsuits Landlords Can Avoid Slip, trip and fall Undelivered implied warranties Fair Housing and Discrimination Actions of employees

LIABILITY RISKS

Tips for Efficient Risk Management Create legal firewall Obtain resident waivers & require renters insurance Respond to repair requests promptly & completely Prioritize H&S repairs

Tips for Efficient Risk Management Train staff in Fair Housing Require vendor licensing and insurance Routinely inspect property

RESOURCES

Happy About Apartment Management