2.  Michigan Family Security Improvements  GRANTS Caye Smith, Deputy Director  FSS Program

3. The mission of the Housing Management Department is to provide professional property management services for the residents of HACFM communities. The vision of the Housing Management Staff includes compassionate and strict lease enforcement to diminish negative public perception of public housing. The Housing Authority will be creative and innovative in providing excellent customer service. Professional staff development will be on going to provide the skills necessary to meet the regulatory changes.

4. Goals & Objectives Increase Occupancy Increase Collections Strengthen Lease Enforcement / Evictions GOALS: OBJECTIVES: Achieve and Maintain 97% Achieve and Maintain 100%

5. Present Situation Occupancy 94% Collections 95% Lease Enforcements / Evictions

6. How Do We Get There Aggressive marketing of Apartment Business Approach to Collect Enforcement, Enforcement

7. Options Marketing of Apartment - Collaborate with local service provide and churches - Use of local media Radio Television Paper Public - Brochures placed in strategic location

8. Options (Continued) Business Based Approach to Collections - Rent due by 5 th of each month - Payment arrangements approved by Deputy Director - 14 day notices followed by legal proceedings that will foster and enforce prompt collection of rent - Initiation of electronic payments

9. Options (Continued) Enforcement, Enforcement of Lease - Know the lease & Enforce the lease - Improve preoccupancy training - Improve communication & cooperation with residents & law enforcement - More than a 8 to 5 commitment

10. End Result - Increased Revenue - Decreased Unit Turnover Rate - Improved Livability of Communities

11. …END…