2017 UPC At A Glance Welcome

20th Annual Utility Payment Conference (UPC) We’re Not Just Payments Welcome 20th Annual Utility Payment Conference (UPC) We’re Not Just Payments

20th Annual Planning Committee Amanda Johnson, UPC Rose Clemensen, UPC Introductions 20th Annual Planning Committee Amanda Johnson, UPC Rose Clemensen, UPC

20th Annual Planning Committee Introductions 20th Annual Planning Committee Karen Basilotta, Las Vegas Valley Water District – 2017 Honorary Host Debbie Blackwell, SoCalGas

20th Annual Planning Committee Introductions 20th Annual Planning Committee Teresa Culum, Vectren Monique (Nikki) Lappin, NorthWestern Energy

20th Annual Planning Committee Introductions 20th Annual Planning Committee Janet Pinder, Orlando Utilities Commission (OUC) Peter Sluder, Washington Gas, Washington, DC

2017 UPC Team We’ve got you covered! Blue – Committee Members; ask away Red – Ambassadors; Honored and Previous Attendees your mentors - sharing information Yellow – Speakers Green – Exhibitors Purple – Sponsors

UPC At A Glance Purpose What you’ll receive Overview for new attendees and review for returning attendees What to expect Attendance benefits What you’ll receive Accessing conference information

UPC At A Glance Benefits Registration – Handouts Agenda – Times and locations Floor Plan with Exhibitor Exhibitor Description of Services Bingo Card and Prize Drawing Rules Name Badges

UPC At A Glance Benefits Exhibit Hall Monday evening Social Hour Scheduled Exhibit Hall Times Meet industry experts Networking – Encouraged Breakfast and breaks - Tuesday and Wednesday AM

UPC At A Glance Benefits Get Acquainted Exercise New and returning attendees – learn about your peers and what they do Be eligible for a prize drawing Network – take advantage, you can never know too many peers

UPC At A Glance Benefits Utility Only Sessions - Confidential Two times the fun with lots of information Excellent time to ask questions you feel you should know Learn what your peers are doing – what’s working or not working

UPC At A Glance Sessions General Sessions Industry speakers Ask questions or submit your questions on a form Daily Surveys – Must be present to win prize drawing

UPC At A Glance Sessions Acronyms – handout based on what’s discussed in General Session presentations Federal Reserve FINTECH (Financial Technology) ACH (Automatic Clearing House) AI (Artificial Intelligence) Avatar, etc.

UPC At A Glance Purpose Meals Social Hour – Monday, Exhibit Hall Breakfast – Tuesday/Wednesday, Continental in Exhibit Hall Breakfast – Thursday, Full Buffet at Buca di Beppo - onsite AM and PM breaks – Exhibit Hall (Wednesday PM in General Session) Lunch – Tuesday and Wednesday

UPC At A Glance Purpose What else do you need to know? Wear layers – rooms can be chilly Lost and found – check with the Hotel Free Time – There’s plenty of time for you to enjoy Las Vegas

UPC At A Glance Purpose Conference Information Access to the presentations – during conference and after the conference Contact information Peers and Exhibitors – two weeks following the conference 2018 Conference Information

We’re happy you’re here! Questions? UPC At A Glance Purpose We’re happy you’re here! Questions?