In – House Training S h e n s h i p .c o m

T o p i c s 2. Accident Prevention (Safety) Program 1.        Business Model 2. Accident Prevention (Safety) Program 3. Business Etiquette 4.      Fundamental Shipping Concepts 5.      Office Management 6.      Shipping Practice 7.      Marketing and Salesmanship 8.      Logistics – A 9 Letters Word

Business Model 1. Our Beliefs 2. Organic Growth 3. Our Competitiveness 4.       Staying Ahead

1. Our Belief S t a r People make A S t a r Company

Management By Objective Common Objective F A B C D E 共同目標，步伐一致。

Hierarchy of Needs

Maslow’s Needs Hierarchy Meta Self-actualization, fulfillment, doing what one can do best Pride, respect, power, independence, status Ego Social Love, friendship, belonging Security Shelter, safety, saving Physiological Air, food, water

Theory X Worker is lazy, Dislikes work, Try to do as little as possible Have Little ambition Wish avoid responsibility

Theory Y ( Douglas McGregor, The Human Side of Enterprise, 1960 ) Worker enjoys work, Seek responsibility, And Are capable for self direction www.hp.com

A place for the S t a r People ?????

What Star People want in a common workplace …????? Obscure Ordinary Oversee Obstructive Old-fashioned

Common workplace for star people

Better Fun Change Trendy

c Learning Growth Communicate Upgrading Change Promotion Chance Exposure Recognition

c Performance Health Esteem Care Feeling

Star People…. Organizer Happy Worker :-p Cheerer *^* Motivator Problem Shooter Rain Maker Cheerer *^* Happy Worker :-p

If you’re not part of the S o l u t i o n …… you’re surely part of the Problem……

2. Organic Growth Increase in the companies own business activity Using its internal resources to expand profits.  Excludes any profits or growth acquired from takeovers, acquisitions or mergers.

2. Organic Growth Assets Strategy Quality System / Infrastructure

Assets Tangible Assets Having a physical existence, usually considered for accounting purposes. E.g. cash, equipment, Inventory

Assets Intangible Assets Something of value that cannot be physically touched E.g. brand, franchise, human capital, trademark.

Intangible Assets 1980 20% Today 70%

Advanced Computer Equipment Business Methodologies How about Shenship? Advanced Computer Equipment Strong Financial Base Business Methodologies Quality Staff

Strategy Consistent and Customized policies to fully utilize quality staff & resources... Management by objective Go real time, procedures and data electronically carried and archived

System / Infrastructure VPN + ERP = KM

3. Our Competitiveness Focus Cost Leadership Differentiation Synergy

Focus

Where We Focus in the Market Traditional Players Global Players Very Large Global Presence Complete Range of Service Small to Medium Size Regional Presence Traditional Services Rates and Volumes Chaser

3 P L Supply Chain Management Function Advantages of 3PL International Support by Agents, not necessary to set up office Complete range of service even it’s small & medium size Focus on niche market without regional limitation

Cost Leadership

Transaction Costs 79% Transformation Costs 21%

LOW Transaction Cost UP Productivity Stanardize Plan Ahead Unitize Simplify VPN + ERP = KM UP Productivity

Differentiation

To Know The Customers Needs then… Satisfy Them..

Why Customers go to the Big Boys…??? More Reliable More Professional Service Continuity More Back Up Resources Financially Sound

Why Customers go to the Small Guys…??? More Flexible More Value Added Sense of Importance Approachable to the Decision Makers

HOW ABOUT US……..????????

but Big enough to guarantee our services…… We are not Big… but Big enough to guarantee our services……

but Small enough to serve you with our personal touch We are not Small… but Small enough to serve you with our personal touch

Synergy

Integrated Partner Customers.. Agents.. Contractors.. Co-loaders.. Shenship Customers.. Agents.. Contractors.. Co-loaders..

3 1 + 1 = WHY??????

To Deliver Value At The Lowest Costs ..Customers ….. To Deliver Value At The Lowest Costs

..Agents ….. GOOD Relationship + Partnership

Good Service & Low Cost…. ..Contractors.. Good Service & Low Cost…. Pay like a Gentleman..

..Co-loaders.. Fair Play

4. Staying Ahead Level of Response to Market Change

O l d E c o n o m y 流 程 表 現 的 量 度 顧 客

New Economy 流 程 表 現 的 量 度 顧 客

Staying Ahead Being an e-Corp

Commerce Knowledge Management Real Time Customer Service

Knowledge Management e-Booking Real-time Cargo Status Report Job Bible E-quotation / Buying Rate ………

Real Time Customer Service Amazon.com dell.com Zuji.com bigboxx.com dhl.com Walmart.com Shenship.com

Common Features on N e t w o r k i n g

..Common Identity… staff_name ID Number Job Code System

4M Lease Line from PCCW Accounts.. in HKG Office 512K IPVPN from ..Central Management... 4M Lease Line from PCCW Accounts.. in HKG Office 512K IPVPN from PCCW Net Virtual Mail Server by PCCW Office 2003 Window XP Pro/2003 Web/Data Servers ABCNet

..Common Shared Profile… Any Time.. Any Place… Any One…

How We Practice What We Preach… ..Our System …. in line with e-Commerce.. VPN ERP KM = + Logistics - Status Report Agency - e-Booking Accounts - ACPACC HR - e-HR System Administration - Intranet

Training Staying Ahead Customer Visiting Company Image & Marketing Other Important … Training Think Customer Think Customer Visiting

R e v i e w … 1. Our Beliefs 2. Organic Growth 3. Our Competitiveness 4.       Staying Ahead

Final Word

Attitude is everything Adopt the Best Presentation Ask Questions Be Proactive Begin with the end in mind First thing first Respect individuals Simplify, Simplify, Simplify Leave our strips at the door steps Start on time, end on time Synergize Practice what we preach Criticize ideas, not the peoples

Thank You Albert_LEUNG Dominic_KIANG Eric_YAM Erik_YIP Fion_LI Gloria_KUK Mandy_YIM Tina_WAN

Q & A