MANAGING FOR VICTORY

Victory Management System Visioning - Creates a Common Focus Involving Everyone - Establishes a Team-Based Organization Continuously Improving - Achieves Excellence Training, Educating, etc. - Develops Learning Culture Owning the Work Process - Fosters Empowerment Recognizing and Rewarding - Builds High Performance Yearning for VICTORY - Ensures Success Customer’s Drive VICTORY Progressive Leadership Guides VICTORY

Customer Drive VICTORY Can make or break an organization Unique needs and expectations Set requirements for their satisfaction Treat customers as special Orient everyone with a customer focus Make getting and keeping customers the target Encourage the “voice” of the customer in design Relate to customers as long-term partners

Visioning Creates a Common Focus Focus on the future with a vision Orient everyone toward common mission Communicate principles with value statement Use a strategic planning process Seek action

Involving Everyone Establishes a Team-Based Organization Include all stakeholders Nurture a team based organization Visualize perfect synergy as the target Open communication and information flow Listen, listen, listen Verify inclusion of everyone and everything Energize the organization/team constantly

Continuously Improving Achieves Excellence Establish organizational excellence policy Xpect continuous improvement Create process orientation Establish improvement methodology Learn improvement tools

Training, Educating. Coaching, Mentoring Develops Learning Culture Launch learning organization Establish learning system Allow self-development Record development activities Name development achievements

Owning the Work Process Fosters Empowerment Orient everyone toward process ownership Walk the walk of empowerment Nurture pride

Recognizing and Rewarding Builds High Performance Show appreciation for work done Act to make everyone feel they belong Take time to show that you care for the person Instill a sense of achievement Set realistic compensation programs Foster self-actualization opportunities Yield high performance

Yearning for VICTORY Ensures Success Support change and innovation Use positive attitude Choose to deal with difficult issues Create progressive thinking Encourage calculated risks Study others success and mistakes Seek to optimize technology