1. Engr Mian Khurram Mateen
Leadership in TQM
Engr Mian Khurram Mateen
Engr Mian Khurram

2. Leadership
The ability to positively influence people and systems to have a meaningful impact and achieve results

3. Criteria 1 Leadership
Top management must realize importance of quality
Quality is responsibility of everybody, but ultimate responsibility is CEO
Involvement and commitment to CQI
Quality excellence becomes part of business strategy
Lead in the implementation process

4. Leadership concepts 12 characteristics of quality leaders
7 Habits of highly effective people
The Deming philosophy

5. Leadership Characteristics of Successful Leaders
Give priority attention to external and internal customers and their needs
Empower, rather than control, subordinates
Emphasize improvement rather than maintenance
Emphasize prevention
Encourage collaboration rather than competition

6. Leadership Leadership Characteristics Cont’d:
Train and coach, rather than direct and supervise
Learn from problem
Improve communications
Demonstrate their commitment to quality
Choose suppliers on the basis of quality, not price

7. Leadership Leadership Characteristics Cont’d:
Establish organizational systems to support the quality effort
Encourage and recognize team effort
Leadership is essential during every phase of the implementation process and particular at the start!!!!!

8. 7 Habits of highly effective people ( Stephen Covey)
Be pro-active
Begin with the end in mind
Put first things first
Think win-win
Seek first to understand, then to be understood
Synergy
Sharpen the saw

9. The Deming Philosophy
Create and publish the aims and purposes of the organization
Learn the new philosophy
Understand the purpose of inspection
Stop awarding business based on price alone.
Improve constantly and forever the System
Institute training
Teach and institute leadership

10. The Deming Philosophy
Drive out fear, create trust, and create a climate for innovation
Optimize the efforts of teams, groups, and staff areas
Eliminate exhortations for the work force
Eliminate numerical quotas for the work force
Remove barriers to pride of workmanship
Encourage education and self-improvement for all
Take action to accomplish the transformation.

11. Role of TQM leaders
All are responsible for quality improvement especially the senior management & CEO’s
Senior management must practice MBWA
Ensure that the team’s decision is in harmony with the quality statements of the organization
Senior TQM leaders must read TQM literature and attend conferences to be aware of TQM tools and methods
Senior managers must take part in award and recognition ceremonies for celebrating the quality successes of the organization
Coaching others and teaching in TQM seminars
Senior managers must liaise with internal ,external and suppliers through visits, focus groups, surveys
They must live and communicate TQM.

12. TQM Implementation
Begins with the Senior Management’s and the CEO’s commitment
Involvement is required
Requires the education of Senior Management in TQM concepts
Timing of the implementation process can be very important
Formation of the Quality Council
Development of Core Values, Vision Statement, Mission Statement, Quality Policy Statement

13. TQM Implementation What is Quality Council:
Composed of: CEO, the Senior Managers of the functional areas, such as design, marketing, finance, production, and quality; and a coordinator or consultant
The coordinator will ensure that the team members are empowered and know their responsibilities

14. TQM Implementation Quality Council Duties:
Develop the core values, vision, mission, and quality policy statements
Develop the strategic long-term plan with goals and the annual quality improvement program with objectives
Create the total education and training plan
Determine and continually monitor the cost of poor quality

15. TQM Implementation Quality Council Duties:
Determine the performance measures for the organization
Determine projects that improve the processes
Establish multifunctional project and departmental or work group team
Establish or revise the recognition and reward system

16. TQM Implementation
Core Values for the Malcolm Baldrige National Quality Award:
Visionary Leadership
Customer-driven Excellence
Organizational & Personal Learning
Valuing Employees & Partners
Agility
Focus on the Future
Management for Innovation
Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective

17. Quality statements
Vision statement – a short declaration of what the organization hopes to be tomorrow.
Mission statement – a statement of purpose – who we are, who are our customers, what we do , and how we do it.
Quality policy – is a guide for everyone in the organization ,how they should provide products and services to the customers.

18. Strategic Planning
Strategic business planning is similar to strategic quality planning.
7 steps to strategic planning
Customer needs
Customer positioning
Predict the future
Gap analysis
Closing the gap
Alignment
Implementation.

19. Strategic Quality Goals and Objectives
Goals must be focused
Goals must be concrete
Goals must be based on statistical evidence
Goals must have plan or method with resources
Goals must have a time-frame
Goals must be challenging yet achievable