Task 1 (because the role plays were Task 3…) First – go to: http://www.singaporeair.com Next: You need to explain how Singapore Airlines caters for specific customer types – so what they do to make sure those customers are looked after. To do this, you need to provide specific examples of how they cater for: Individuals Couples Groups People of Different Ages People with Specific Needs Business People People from Different Cultures Internal/External Customers TO BE COMPLETED BY THE END OF THE LESSON THURSDAY PLEASE. Make sure that you provide SPECIFIC examples of what Singapore Airlines does for these different customer types. Different Age Groups = Babies, Teens, Young Adults, Old People.

Different Age Groups = Babies, Teens, Young Adults, Old People. Task 1 Part 2 First – go to: http://www.headlandhotel.co.uk/ Next: You need to explain how The Headland Hotel caters for specific customer types – so what they do to make sure those customers are looked after. To do this, you need to provide specific examples of how they cater for: Individuals Couples Groups People of Different Ages People with Specific Needs Business People People from Different Cultures Internal/External Customers Make sure that you provide SPECIFIC examples of what the Headland Hotel does for these different customer types. Different Age Groups = Babies, Teens, Young Adults, Old People.