Information Technology Services (ITS) Quick Start for New Hires Last Updated: 11/1/2018

ITS is Centralized District Office

Centralized Services 1 CIO 3 Directors 2.5 Assistants 9 Programmers 16 Technicians 8 Engineers, Analysts & Specialists

Centralized Services SUPPORTING: 5,000+ Computers Districtwide 370+ Servers 950+ Printers 430+ Cameras 1,200+ Phones 2,500+ Employee Email Accounts 300,000+ Student Email Accounts 30,000+ Students on Canvas 7,700+ Employee Support Cases

Technology Support SUPPORTING: Printers Phones & Voicemail Support Technicians Located at each College so we can Respond Quickly SUPPORTING: Desktop & Laptops Printers Phones & Voicemail Network (Internet & Wireless) Digital Signage Computer Labs Smart Classrooms Conference Rooms Antivirus & Threat Protection

Administrative Services A Small Team of Programmers, Database and Systems Experts SUPPORTING: Banner & Everything Related Physical & Virtual Servers WebSMART Reporting Tools Payment Processing Integrating Vendor Applications

Web Services Everything Online SUPPORTING: A Small Team of Web Developers SUPPORTING: Everything Online Web Site Content Management Tools Canvas (Learning Management System) Employee & Student Apps Surveys & Evaluations Homegrown Apps & Mods Accessibility

How do I get help? Helpdesk (650) 574-6543 Go to Portal or ITS Website Login with your email username & password.

Portal https://smccd.edu Downloads Email Login ITS Website ITS Support Lost Password

Email + Goodies Your 0365 Email account has lot of extra Microsoft goodies!

Delve

OneDrive

Teams

ITS Website https://its.smccd.edu Announcements Tutorials Services FAQs Quick Links Documents

Wifi Internet SMCCCD_Public FacStaff No Login LOGIN Required Secure Can Access Admin Network (Banner) Username: email address Password: email password *Easy to setup on your phone but tricky to setup on laptops that are not district owned. SMCCCD_Public No Login Only Requires you Agree to Terms

Technology Purchases Software – Cannot purchase software without approval. Has to be vetted by ITS for accessibility & security. Equipment – Cannot purchase IT related electronic equipment without approval. Includes cell phones, high-volume scanners (costing more than $200), tablet computers, i-pads, e-readers, laptops, desktop computers, printers (any type of printer regardless of cost), cameras (except “point and shoot” cameras costing less than $200), or projectors. Exceptions – Electronic items under $200 not including computers, laptops, tablets, ipads, printers, ereaders & cell phones. Examples: keyboard, mouse, headset, usb drive, sd card.

Always be Suspicious All received in the past month! Lists your email account and a real password (from 10 years ago). Asks for bitcoins. Claims they have been spying on you through your webcam. Coming from Xerox when you didn’t scan anything OneDrive document from someone who is not on our domain & link to one drive not on our domain Asks you to login to our new HR or IT portal Looks like it’s from someone you know but they are asking for something they shouldn’t

More Useful Stuff https://smccd.edu/dsgs/ - District Supported Goods & Services (DSGS) http://smccd.college.technology - Web Services Status http://conferzoom.org/  - Zoom https://visionresourcecenter.cccco.edu/ - Learn Academy (Lynda.com training) https://ca.college.technology/ - Chancellor’s Office Resources