Project Champion: Process Owner: Organization: Project Location: Team Members: Global 6-Panel Reporting standard: Assist problem solving teams with a template to guide the problem solving process using minimum required DMAIC steps to ensure robustness of the resolution. Individual summary panels of each DMAIC+R phase that is simplified and standardized, while allowing for additional information or slides to be inserted as backup information for any of the problem resolution phases. Standardization of problem resolution procedures combining best practices and 6-Sigma methodology on a format that is flexible enough to be used by all business units. Simplified and consistent communication to management in a concise way without having to rewrite what you have done. Encourages management to ask the right questions about 6-Sigma projects. Follow the instructions on the notes pages for minimum slide content for each of the phases. If you need additional slides, insert new slides to provide additional information to support details for a specific phase. Ensure your slides are readable and tell your story.

DEFINE VOICE OF THE CUSTOMER A I C R DEFINE VOICE OF THE CUSTOMER PROJECT CLASSIFICATION: Warranty, In Plant, Customer Facility TREND CHARTS and BREAKDOWN OF ISSUE: TBD VOICE OF THE CUSTOMER: CTQ STATEMENT (Customer Requirement):  DEFECT DEFINITION for Y (Engineering Metric):  COST OF POOR QUALITY (TGW, Unexpended Warranty, etc.):  PROBLEM STATEMENT, SCOPE, AND GOAL Y=f(x) CASCADE: DEFINE PANEL (Minimum requirements): Identify VRT to CCC cascade of the issue in the header. Identify the Project Classification (Safety, Quality, Deliver, Cost… objectives: see SAQ=Single Agenda for Quality example above) Trend Charts and Breakdown of Issue (Internal or External trends, and graphical quantification and pareto to help break down the issue. Y=f(x) Cascade (High level Y=f(x) cascade should communicate the scope of the project). CTQ (Critical to Quality) Statement - identifies customer need. Defect Definition of Key Process Output Variable (KPOV or Y) in the form of an engineering metric. Cost of Poor Quality (Cost of the Problem includes all external and internal cost, TGW, Unexpended Warranty, labor & overhead, etc.) Problem Statement (include scope and goal) Additional Tools: (add slide(s) to capture backup Define material) Process Mapping (As Is), SIPOC, Is-Is Not Analysis Unexpended Warranty Calculations TGW Verbatim Analysis QFD Please note: The header “VRT / VFG / CCC” information along with the footer “Project Number / BB Name” information must be updated on the SLIDE MASTER. Goto “View” then “Master” then “Slide Master” to make these changes.

MEASURE CTQ (y) CAPABILITY D M A I C R MEASURE CTQ (y) CAPABILITY Cause & Effect Diagram w/ Ranking: MSA & Process Capability: MEASURE PANEL (Minimum requirements): Identify the key process input variables (KPIV or Xs) that affect your KPOV (Y) most. Display Ranking. Validate the Measurement System for your KPOV (Y). (Gage R&R stated as % Study) (May be needed for both Ys and Xs performed in other stages of the project.) Determine the Baseline Process Capability of your KPOV (Y) Containment - state actions taken to protect the customer, including statistical evidence validating action (before and after data). If containment is not needed, state why. (Containment can be stated in the Analyze phase, if appropriate.) Additional Tools: (add slide(s) to capture backup Measure material) Cause & Effect Matrix P-Diagram PFMEA and/or DFMEA SPC Rolled Throughput Yield

D M A I C R ANALYZE y=f(x) Analysis:   ANALYZE PANEL (Minimum requirements): Which Inputs (Xs) affect my Outputs most (with data)? How many samples do you need to draw conclusions? What level of confidence do you have in your conclusions? Additional Tools: (add slide(s) to capture backup Analyze material) Graphical Analysis & Hypothesis Testing Regression Analysis Correlation Analysis Process FMEA P-Diagram Contribution Analysis Multi-vari studies Shainin Analysis

D M A I C R IMPROVE y=f(x) IMPROVE PANEL (Minimum requirements): What is the optimal Y=f(x) solution? How was optimal solution verified? (Statistical proof that the solution works.) Key actions taken and work plan to improve. (Work plan must include: a) Permanent/Interim actions, b) Sample size, c) Next steps if trial is successful, d) Next steps if trial is NOT successful, e) Part availability if trial is successful, f) Additional actions pending.) Validation of fix after implementation. (Before and after process capability of Y, showing variable data histograms, attribute data, etc.) Additional Tools: (add slide(s) to capture backup Improve material) Design of Experiments (Main Effect & Interaction Plots, ANOVA Tables) Regression Analysis Correlation Analysis Hypothesis Testing Cost / Benefit Analysis Process Mapping (should be)

D M A I C R CONTROL X’s CONTROL PANEL (Minimum requirements): Controls: CONTROL PANEL (Minimum requirements): Graphical (SPC Charts) or analytical proof showing that the process is in control over time, using internal indicators. What actions are taken to sustain the gains? (Example: Standard Operating Procedure changes (including control plan), permanent design or tooling change, etc.) Additional Tools: (add slide(s) to capture backup Control material) Process or Design FMEAs Control Plans for Process and Gage Statistical Process Control Standard Operating Procedures Visual Factory Preventative Maintenance Prevent Recurrence Poka Yoke / Mistake Proofing Document special cause actions (Global 8-D), as necessary.

System Design Specifications Vehicle Design Specifications FDVS R REPLICATE REPLICATION (who else could benefit?): Key Actions Is this Replicable? If Yes, Where? Responsibility UPDATES TO CORPORATE KNOWLEDGE BASE (who else across International could benefit?): Core Book Change Made Owner Document # Completed Attribute FMEA Design FMEA Process FMEA System Design Specifications Vehicle Design Specifications FDVS <other specify here> END PANEL (Minimum requirements): Who else at International could be affected or could benefit? (Replication at another Plant or on another vehicle line?) Are there any larger business unit or even global intellectual capital effects? (SDS, FMEAs, VDS, etc. in need of updates?) After 6 months, is the process still in control and the improvement in Y and X sustained? (Control Charts, Proof from Warranty or GQRS, etc.) Additional Tools: (add slide(s) to capture backup Replicate/End material) SPC, Control Charting PROJECT END – PROOF OF SUSTAINMENT: