IBERIA GROUP

Flying since 1927 Main business activities: Transport of passengers and freight Aircraft maintenance Handling services in airports International Airlines Group (IAG): in January 2011 Iberia merged with British Airways to create Europes third-largest and the sixth-largest airline group in the world by revenues Revenues: 16.3 billion euros Passengers: 52 million Fleet: 348 IBERIA GROUP

LEADERSHIP Leader in Spain and in the Europe – Latin America market It flies to more than 100 destinations all over the world Based in Madrid airport, the fourth European airport Largest offer from Spain to Europe and from Europe to Latin America – 20% market share (23% in Business Class) One of Europes most modern fleets – 8 years average One of the most profitable scheduled carriers A sound balance sheet and a strong cash position Operational flexibility to adapt to changing market conditions

KEY MAGNITUDES Fleet 149 aircraft Average daily flights Around 700 Destinations 102 in 42 countries and other additional 195 under code sharing Spain32 destinations Europe35 destinations Africa11 destinations America23 destinations Middle, Asia and Australia1 destination

BUSINESS CLASS Iberias Business class on domestic and European flights Comfortable leather seats On European flights, the seat in the middle stays free

NEW BUSINESS CLUB For Iberias medium haul flights Wider and roomier lounge seats, with 1.27 metres of space between rows The extra-large, 55-cm-wide seats are of completely new design, with adjustable backs, head rests (four positions), leg rests and foot rests New in-flight entertainment system: PSPs (LCD screen) with 10 high- definition feature films, 10 channels with the latest television series and 10 audio channels A selection of Spain's most exquisite wines

BUSINESS PLUS Iberia Business class on its long haul flights Seats that turn into a flat bed, among the best in the world A complete success since 2005, when it was launched: More than 50 per cent increase of passengers from 2005 The latest entertainment and communications system : satellite telephone laptop connection port 10.4-inch touch screen from which passengers can send SMS text and messages 15 audio and 26 video channels including documentaries, the latest film releases, world maps, interactive video games, flight data and live images taken from a camera situated on the tail of the aircraft

BUSINESS PLUS – A GOURMET EXPERIENCE Menus designed by four of the most renown Spanish chefs, each of them holding two Michelin stars The wine experience: Wine menu with three red wines, two whites, one sparkling and one dessert wine; it is made out of a selection of 5,000 Spanish wines, changes every three months and contains the The Sommelier's Choice Some wines are previously tasted on long-haul flights at 30,000 feet This 12-page wine menu includes also a do your- own-tasting notes pages to encourage passengers to comment on the wines A pre-boarding experience in the Wine Bar at Iberia VIP lounges at Barajas airport

NEW BUSINESS PLUS Horizontal seat-beds Each passenger now has more than 2.2 meters of personal space, with an extra 30 cm between rows New configuration in all long haul fleet - 35 Airbus A-340s Iberia is working on a new design and new fittings for its long-haul Business Plus class as of 2012

IBERIA PLUS Europes first international frequent flyers program More than four million cardholders in 66 countries 90 partners: airlines, hotel chains, car rental companies, credit cards, tour operators… Four different levels: Classic, Silver, Gold and Platinum Opportunity to earn and use Avios with the other oneworld members Iberia Plus online, information about the program and management of your own Iberia Plus account on iberia.com

IBERIA.COM Spains busiest commercial web site 650 million in revenues through iberia.com About 350,000 web visitors a day More than 20,000 boarding cards issued every day on iberia.com 2,500,000 Iberia Plus online registrations 19,000 hotel nights booked, 12,000 car rentals and 275,000 insurance policies purchased 46 different country versions

IBERIA AND NEW TECHNOLOGIES On-line check-in to all destinations Boarding with cell phone Flight information through SMS E-ticket available on all Iberia destinations, as well as for flight tickets that combine Iberia flights with its oneworld partners and other airlines Internet access in its main VIP lounges Serviberia, around the clock Call Center

T4 AT MADRID AIRPORT The most modern European airport terminal and the main Iberia flight hub. Inaugurated on February 5th, 2006 It is the fourth European airport and 10th-largest airport in the world It is futuristic, spacious, and luminous. With 760,000 square meters, it has a main terminal and the satellite building Designed by Rogers and Lamela, it has been awarded with the most prestigious prizes Easier to fly: all Iberia flights leaving from the same terminal More comfort. 64 boarding bridges Parking lot for 8,000 vehicles 16 information counters 54 auto check-in machines 3 VIP lounges (more than 4,500 m²)

oneworld MEMBER Ten leading airlines and its affiliates are members of oneworld: Iberia, Air Berlin, American Airlines, British Airways, Cathay Pacific, Finnair, Japan Airlines, LAN, Qantas, Royal Jordanian and S destinations in 136 countries 8,244 daily flights, every five seconds an oneworld airline plane leaves or lands 550 VIP lounges all over the world million passengers a year Rewards and privileges of the different members Frequent Flyer programs are extended throughout the oneworld alliance Special round–the–world fares

SOCIAL COMMITMENT Social action in cooperation with the airlines employees: Mano a Mano: – NGO founded by Iberia employees in – Transportation of humanitarian aid around the world (more than 2,000 tons since 1994) and rebuilding homes destroyed by natural catastrophes (Hurricane Mitch in Honduras and the earthquake in Peru in 2007) – Building of schools, kindergartens, orphanages, child care centers and elderly communities – Present in Argentina, Colombia, Cuba, Ecuador, Egypt, Equatorial Guinea, Guatemala, Honduras, El Salvador, Mexico, Nicaragua, Peru, Spain, the Dominican Republic and Venezuela APMIB association: Founded by Iberia employees with disabled children; now it is open to the rest of society Second largest job training and employment centre for the disabled Cooperation with public and private groups, like the National Transplant Organization, the Ministry of Labor and Social Affairs and the Red Cross

IBERIA MAINTENANCE Broad experience and good reputation as an aircraft maintenance company Its the 9 th -largest aircraft maintenance and engineering company in the world. Second aircraft maintenance company in Spain in terms of income and staff. First Spanish company in repairing and modifying aircraft. It maintains the aircraft, engines and components of Iberia, as well as those of more than 100 customers around the world. 2 million m 2 in Madrid with 7 hangars and a number of specialized workshops, and a brand new hangar at Barcelona on a 24,000 m 2 site. In 2011, Iberia Maintenance carried out 1,161 inspections and maintained 200 engines, as well as 66,000 aircraft components

IBERIA AIRPORT SERVICES Spains leading airport handling It operates in 41 Spanish airports Its the only Spanish company that offers a global handling service It has Spains largest vehicle fleet, with more than 8,170 vehicles. It employs almost 8,000 people It has the AENOR accreditation for Quality and Environmental certification (ISO 9001: 2008 e ISO 14001: 2004).AENOR In 2011, it handled: 359,124 aircraft million passengers in 41 airports Over 220 airlines

Enjoy your flight!