Tackling Turnover Insert your name here…

Ice Breaker What I like best in my job…. What could my organization do to make me want to stay… I stayed with a job I didn’t really like because of…

Tackling Turnover Cost of Turnover – Depending on the position costs can range from 35% - 100% of an associate’s annual salary. Where does it go? Overtime Replacing overworked associates Advertising Time spend in the recruitment process Training new associates

Six Main Causes of Turnover Poor screening of job candidates. Inaccurate communication of what the position requires. Inadequate orientation and training. Lack of professional growth opportunities. Lack of recognition. “Absentee” managers and supervisors.

25 Ways You Can Reduce Turnover Carefully screen applicants. Know the job descriptions. Have a full understanding of what is involved in each position. Keep training manuals and job skills checklist current. Clearly communication requirements. Give the new associate a copy of their job description. Give a tour of the department and have the associate, and have them interact with current associates.

25 Ways You Can Reduce Turnover Use a mentor or training program to ensure the new associate understands the position. Conduct a company orientation. Conduct a department Orientation. Give frequent and specific feedback during the first 30 days. Use and the follow the Job Skills Checklist for the position. Encourage the new associate to ask questions.

25 Ways You Can Reduce Turnover Delegate task and increase responsibility as the new associate become more competent. Allow associate to pursue other opportunities in the Hotel. Provide continuous and fun training. Remind associates that we promote from within. Be committed to their success. Recognize and publicly award successes and achievements.

25 Ways You Can Reduce Turnover Share decision making with associates. Spend time with you associates. Let associates know how they contribute to the success of the company Conduct timely reviews. Motivate your associates. Care about your associates.

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