Joshua Lin Multiport Serial Board Engineer/Customer Service Department Basic Introduction & Troubleshooting

Agenda Product Introduction Product Features Troubleshooting

Training Essential Interface & UART General & Windows & Linux Confidential

In This Section You Will Learn… (Optional) Confidential

Product Introduction Confidential

WHY Multiport Serial Board? Provide COM ports for host system Confidential Non-Intelligent MSB Intelligent MSB

Confidential Multiport Serial Board Types Non-Intelligent(Smartio/Industio) Up to 8 ports per card x up to 4 cards in a system. Intelligent(Intellio) Dedicated CPU onboard, to decrease system load. Up to 32 ports per card x up to 4 cards in a system.

Non-Intelligent MSB Naming regulation(In General) Confidential C X – 1 X X X X Number of ports Port type 0: RS-232 1: RS-232/422/485 3: RS-422/485 Port type 0: RS-232 1: RS-232/422/485 3: RS-422/485 Options L : Low profile T : Wide temperature E : Optical ESD U : Universal PCI Options L : Low profile T : Wide temperature E : Optical ESD U : Universal PCI Bus P: PCI & PCIe I: ISA Bus P: PCI & PCIe I: ISA

Non-Intelligent Product Features Confidential Specification Baud Rate50bps to 921.6kbps Operating SystemWindows, DOS, Linux, Unix Flow controlXON/XOFF, RTS/CTS(RS-232) Isolation Protection (optional) 2KV Wide Temperature (optional) -40°C~85°C ESD Protection15KV

Non-Intelligent MSB Standard Bracket vs. Low Profile (for small PC) Confidential

Non-Intelligent MSB Built-in Terminator for RS-422/485 Open: Not using Termination Resistor Short: Using Termination Resistor Confidential

Troubleshooting Confidential

Troubleshooting Confidential Host System MSB on board Host System MSB on board Hardware Issue Software Issue Unable to detect MSB by the host Able to detect MSB, Driver could install on the system completely

Hardware Troubleshooting Step1. Plug MSB, but system hangs. Unplug MSB, system works. (Check if the CPU ) Step2.Check MSB is fixed Step3. Wipe edge-board contact (gold finger) Step4. Change another card Confidential

Software Troubleshooting Error Code(Windows Device Manager) Collect the information and contact Moxa Confidential

Software Troubleshooting Compile error(Linux) Should install kernel-source in advance Still cant work, please collect the error massage and contact Moxa. Confidential

If install driver successfully, but still cant work. What Should I do? Confidential Use PComm Utility

Test Utilities-PComm What is Diagnostic Provide internal and external testing, such as IRQ, TxD/RxD, UART, CTS/RTS, DTR/DSR, DTR/DCD Multiport Serial Boards only When to use Diagnostic Driver Installation completed, then you want to check if MSB works functionally How to use Diagnostic Connect loopback terminator after COM ports and then run the diagnostics program. Confidential

How to Use Diagnostics Confidential 2. Choose the board 3. Check the results 1. Click the icon