1. PC Maintenance: Preparing for A+ Certification Chapter 24: Modems

2. Chapter 24 Objectives Understand and change modem communication settings Understand and change modem communication settings Explain modem standards Explain modem standards Differentiate between types of modems Differentiate between types of modems Set up DUN connections Set up DUN connections Test and troubleshoot modems Test and troubleshoot modems Use a terminal application Use a terminal application Use AT commands Use AT commands

3. Baud Rate and BPS Baud rate: number of cycles per second Baud rate: number of cycles per second Bits per second (bps) is a multiple of baud rate Bits per second (bps) is a multiple of baud rate

4. UARTs Universal Asynchronous Receiver/Transmitter Universal Asynchronous Receiver/Transmitter Converts between serial and parallel data Converts between serial and parallel data External modem does not need an UART chip because it uses the one in the port to which it is attached External modem does not need an UART chip because it uses the one in the port to which it is attached

5. Modem Communication Settings Data bits Data bits Start bits Start bits Stop bits Stop bits Parity bits Parity bits Flow control Flow control Error detection and compression Error detection and compression

6. Data Bits, Start Bits, Stop Bits Each packet contains either 7 or 8 data bits Each packet contains either 7 or 8 data bits Leading bit is start bit, always 0 Leading bit is start bit, always 0 Ending bit is stop bit, always 0, optional Ending bit is stop bit, always 0, optional

7. Parity Bits Can be even parity or odd parity Can be even parity or odd parity Count the number of 1s in the data Count the number of 1s in the data With even parity: With even parity: If the number is already even, parity bit is set to 0 If the number is already even, parity bit is set to 0 If odd, parity bit is set to 1, making the total bit count even If odd, parity bit is set to 1, making the total bit count even With odd parity, the opposite With odd parity, the opposite With no parity, not done at all With no parity, not done at all

8. Parity Bits Example of even parity: Example of even parity:

9. Flow Control Flow between the modem and the COM port Flow between the modem and the COM port Mostly an issue with external modems Mostly an issue with external modems Hardware type: Ready to Send (RTS) Clear to Send (CTS) Hardware type: Ready to Send (RTS) Clear to Send (CTS) Software-type: XON/XOFF Software-type: XON/XOFF

10. Changing Communications Settings in Windows 9x From Modems in Control Panel, view modem’s Properties From Modems in Control Panel, view modem’s Properties

11. Changing Communications Settings in Windows 9x To set flow control, click Advanced button to see Advanced Connection Settings To set flow control, click Advanced button to see Advanced Connection Settings

12. Changing Communications Settings in Windows 2000/XP From Phone and Modem Options in Control Panel, view modem’s Properties From Phone and Modem Options in Control Panel, view modem’s Properties

13. Modem Standards V.34: An early modem standard V.34: An early modem standard 28.8Kbps 28.8Kbps Eventually upped to 33.6Kbps Eventually upped to 33.6Kbps 56KFlex and X2 56KFlex and X2 Two competing standards for 56Kbps Two competing standards for 56Kbps Eventually merged into the V.90 standard Eventually merged into the V.90 standard

14. Modem Standards V.92 V.92 Current standard for 56Kbps modems Current standard for 56Kbps modems Like V.90 but with improvements Like V.90 but with improvements QuickConnect QuickConnect PCM Upstream PCM Upstream Modem-on-Hold Modem-on-Hold

15. Modem Standards V.42bis and V.44 V.42bis and V.44 Standards for compressing data Standards for compressing data They work alongside V.90 or V.92 They work alongside V.90 or V.92 V.44 is the newer standard, with higher compression ratios (20 to 60% higher than V.42bis) V.44 is the newer standard, with higher compression ratios (20 to 60% higher than V.42bis)

16. Hardware vs. Software Controlled Modems Hardware modems Hardware modems Have their own controller and BIOS chip Have their own controller and BIOS chip Do not require a specific OS Do not require a specific OS Can be internal or external Can be internal or external Superior performance Superior performance More expensive More expensive Not very common anymore (unfortunately) Not very common anymore (unfortunately)

17. Hardware vs. Software Controlled Modems Software modems Software modems Require Windows-based controller software Require Windows-based controller software Work only with Windows Work only with Windows Are always internal Are always internal Are less expensive Are less expensive Might not work with some applications that expect a hardware modem Might not work with some applications that expect a hardware modem

18. Internal vs. External Modems Internal Internal PCI, ISA, PC Card PCI, ISA, PC Card Less expensive Less expensive Require resources directly (IRQ, etc.) Require resources directly (IRQ, etc.) External External Legacy COM or USB Legacy COM or USB More expensive More expensive Require power connection Require power connection Do not require resources directly (IRQ, etc.) Do not require resources directly (IRQ, etc.)

19. Fax and Voice Modems Nearly all modems are fax-capable Nearly all modems are fax-capable Group 1 and Group 2: 300 bps, now obsolete Group 1 and Group 2: 300 bps, now obsolete Group 3 : Several standards Group 3 : Several standards ITU V.27 (4,800 bps) ITU V.27 (4,800 bps) ITU V.29 (9,600 bps) ITU V.29 (9,600 bps) ITU V.17 (14,400 bps, current standard) ITU V.17 (14,400 bps, current standard) Voice capability (“voice modem”) Voice capability (“voice modem”) Works with answering machine software Works with answering machine software

20. Installing an Internal Modem Set jumpers on modem to define IRQ (needed only on very old equipment) Set jumpers on modem to define IRQ (needed only on very old equipment)

21. Installing an Internal Modem Insert into any free slot of the appropriate type Insert into any free slot of the appropriate type Connect phone line and, optionally, telephone Connect phone line and, optionally, telephone

22. Installing an External Modem Connect to COM or USB port Connect to COM or USB port Connect to AC power Connect to AC power Attach phone line and, optionally, telephone Attach phone line and, optionally, telephone

23. Troubleshooting Modem Problems Check physical connectivity Check physical connectivity Use Device Manager to check for problems Use Device Manager to check for problems Check resource allocations Check resource allocations Make sure usable driver is installed Make sure usable driver is installed Test with Windows testing utility Test with Windows testing utility

24. Testing a Modem in Windows 9x 1. Open Modems from Control Panel 2. Click Diagnostics tab 3. Select the modem 4. Click More Info

25. Testing a Modem in Windows 2000/XP 1. Open Phone and Modem Options from Control Panel 2. Click the modem 3. Click Properties 4. Select Diagnostics tab 5. Click Query Modem

26. TAPI Properties Telephony Application Programmers Interface (TAPI) Telephony Application Programmers Interface (TAPI) Set of codes that allow programmers to use the modem and phone in applications Set of codes that allow programmers to use the modem and phone in applications Standard set of TAPI properties in Windows Standard set of TAPI properties in Windows User-configurable User-configurable Multiple dialing locations possible Multiple dialing locations possible

27. TAPI Properties Windows 9x: Telephony icon in Control Panel Windows 9x: Telephony icon in Control Panel Click New to create a new dialing location Click New to create a new dialing location

28. TAPI Properties Windows 2000/XP: Phone and Modem Options in Control Panel Windows 2000/XP: Phone and Modem Options in Control Panel Dialing Rules tab Dialing Rules tab Double-click a location to edit its properties Double-click a location to edit its properties

29. Dial-Up Networking Direct connection from one computer to another, such as PC to ISP Direct connection from one computer to another, such as PC to ISP Requires a modem Requires a modem Point to Point Protocol (PPP) most common Point to Point Protocol (PPP) most common Serial Line Internet Protocol (SLIP) less common, used for some UNIX servers Serial Line Internet Protocol (SLIP) less common, used for some UNIX servers

30. Creating a DUN Connection in Windows 9x/Me 1. Install Dial-Up Networking if needed (Windows component) 2. Open Dial-Up Networking folder: Windows 95/98: choose Dial-Up Networking from My Computer window Windows 95/98: choose Dial-Up Networking from My Computer window Windows Me: Start > Settings > Dial-Up Networking Windows Me: Start > Settings > Dial-Up Networking

31. Creating a DUN Connection in Windows 9x/Me 3. Double-click Make New Connection 4. Follow the prompts

32. Internet Connection Wizard Another way of creating a DUN connection in Windows 98/Me Another way of creating a DUN connection in Windows 98/Me Specifically for an ISP connection Specifically for an ISP connection Start the Wizard: Start the Wizard: Windows 98: Start > Programs > Accessories > Internet Tools > Internet Connection Wizard Windows 98: Start > Programs > Accessories > Internet Tools > Internet Connection Wizard Windows Me: Start > Programs > Accessories > Communications > Internet Connection Wizard Windows Me: Start > Programs > Accessories > Communications > Internet Connection Wizard Work through the prompts Work through the prompts

33. Creating a DUN Connection in Windows 2000 Two choices of wizards: Two choices of wizards: Network Connection Wizard Network Connection Wizard Can be used either for private DUN or for Internet Can be used either for private DUN or for Internet If you choose Internet, it closes itself and opens Internet Connection Wizard. If you choose Internet, it closes itself and opens Internet Connection Wizard. Internet Connection Wizard Internet Connection Wizard

34. Creating a DUN Connection in Windows XP Internet Connection Wizard integrated into the New Connection Wizard Internet Connection Wizard integrated into the New Connection Wizard Start new Connection Wizard and follow the prompts Start new Connection Wizard and follow the prompts

35. Using a Terminal Program Direct text- based connection between two PCs Direct text- based connection between two PCs Hyperterminal comes with Windows Hyperterminal comes with Windows

36. Half-Duplex and Full-Duplex Duplex: ability to send and receive on the same wire Duplex: ability to send and receive on the same wire Half-duplex: Send and receive, but not simultaneously Half-duplex: Send and receive, but not simultaneously Full-duplex: Send and receive simultaneously Full-duplex: Send and receive simultaneously

37. Set Up Duplex in Hyperterminal Choose File > Properties Choose File > Properties On the Settings tab, click ASCII Setup On the Settings tab, click ASCII Setup

38. Binary File Transfer in a Terminal Program Uses a different protocol from regular ASCII text Uses a different protocol from regular ASCII text Common protocols include Common protocols include ZMODEM (best choice) ZMODEM (best choice) YMODEM YMODEM XMODEM XMODEM KERMIT KERMIT

39. Using AT Commands AT command set originally developed by Hayes, a modem manufacturer AT command set originally developed by Hayes, a modem manufacturer Each command line begins with AT for “attention” Each command line begins with AT for “attention” Requires terminal program to be in command mode before issuing Requires terminal program to be in command mode before issuing

40. Entering AT Commands in Hyperterminal At Connection Description box, click Cancel At Connection Description box, click Cancel Type ATE1 and press Enter. (You will not see what you typed.) Type ATE1 and press Enter. (You will not see what you typed.) E1 is the command to switch to full duplex mode E1 is the command to switch to full duplex mode Now type whatever AT commands are needed Now type whatever AT commands are needed

41. Example AT Commands ATDT5552311 ATDT5552311 AT: Attention AT: Attention DT: Dial the following number using Tone dialing DT: Dial the following number using Tone dialing 5552311: Number to dial 5552311: Number to dial ATZ ATZ AT: Attention AT: Attention Z: Reset Z: Reset

42. Other Uses for AT Commands Enter commands in modem’s Properties box Enter commands in modem’s Properties box

43. Other Uses for AT Commands Configure modem settings in AOL Configure modem settings in AOL