Engaging Your Multigenerational Workforce Making it Stick: Engaging Your Multigenerational Workforce Shira Harrington Founder & President, Purposeful Hire
The High Cost of Employee Turnover 1.5 – 3xs Employee’s Salary Recruitment Loss of institutional knowledge Training of new hire Loss of member relationships Impact on morale
Employee Disengagement is Rising 72% US employees who are disengaged or actively disengaged
Employee Loyalty is Non-existent Rampant downsizings for last two decades Absence of defined benefit plans Focus on work-life balance Maslow’s hierarchy: “self-actualization” Gallup: “People join companies but leave managers” Increased options for entrepreneurship
High Turnover of Millennials 18 months Average tenure of Millennials (and declining) They are paid volunteers!
Traditional Longevity Based on Tenure Until retirement 10 years tenure 4 Years tenure BUT it’s socially unacceptable for Millennials to stay in their jobs for longer than 2 years Start date
Millennial segment grows as Boomers start to retire 75% by 2025 50% by 2020 35 % in 2015
Generational Work Values
Traditionalist Values Hard work Sacrifice Respect for authority Following the rules Frugality Military focus God and country
Baby Boomer Values Anything is possible Live to work Pay your dues Face time Career-focused Competitive Long-tenured jobs Women in leadership Diversity / Civil rights
Generation X Values Independence Self-reliance Cynicism Questions authority Entrepreneurism Work to live Work-life balance
Millennial Values Achievement Diversity Extreme fun Highly tolerant of others Sociability | Team focused Members of global community Tech dependent Now! Optimism Street smarts Mission driven
Communication Styles Boomers Generation X Millennials Diplomatic In person Present Options Consensus Generation X Direct Email Sound bites Present facts Millennials Polite Positive Texting Don’t talk down to them
Rewards and Recognition Boomers Generation X Millennials Financial Rewards Time Off Meaningful Work Public Recognition & Praise Don’t like Public Recognition Personal and Team Recognition Title Recognition Freedom to Get Results Letter of Appreciation Constructive Feedback Mentoring / Coaching Appreciation for Hard Work Hands Off Supervision Frequent Communication Work-Life Balance Work-Life Integration
Cross Generational Employee Engagement Factors Perceptions of job importance Being Kept in the Loop Clarity of job expectations Career advancement opportunities Regular feedback and dialogue with superiors Quality of working relationships Inspirational leadership Effective Internal Employee Communications Rewards and Recognition
What Millennials Want
Rethinking Performance Evaluations Past-Based (Superior/Subordinate) Performance Coaching Future-Based (Athletic Coaching)
“Passiontivity” Exercise Aligning Skills with Career Motivators High Motivation High Skill Low Skill Low Motivation (High Engagement) (Professional Development) (Stop – Gap) (Disengagement)
How Can You Increase Millennial Engagement at your organization? Create a Millennial (or cross generational) taskforce Expand frequency of new career titles Give them stretch assignments Allow them to work more collaboratively Offer more flexible scheduling options Launch community service initiatives Create a mentoring program Invite them to executive or board events Move to performance coaching, “quick hit” feedback Make things fun!!
Roundtable Discussion What is ONE actionable take-away you can employ in your organization to start increasing engagement?
Questions? Shira Harrington Founder & President Purposeful Hire, Inc. shira@purposefulhire.com 703-508-9573 www.purposefulhire.com