Management in Mass Fatality Incidents Dublin, Ireland 24 – 26 October, 2007 20RobertJenson

Potential Events Complete Loss of Vessel Compartmentalized Disasters Shore Excursions Multi-Vessel Events

Roles Company Government Solicitors Media Families Salvage Insurance Field Corporate Government Solicitors Media Families Salvage Insurance

Tasks Call Centers Family Assistance Crisis Management Center Recovery / Identification Crisis Communications Civil/ Criminal Process Business Continuity

Management Challenges Greatest challenge is coordination of resources and information Organize systems Support response teams Support to on-going response Support other on-going business operations Normal reaction to rush people and equipment to scene

On-Site Management Support Logistics Team Planning Staff Mental Health Staff Medical Support Security Cultural Affairs Legal

Information Management Begins before the event occurs Database Keys Uniform systems “talk to each” Security Back-up

Impact Individuals Corporation Directly Affected Families Employees Reputation Legislation Litigation

Comparative Value Reactions

Key Results Mass fatality events have double the impact on shareholder value The key determinant of value recovery relates to strong leadership with honest and transparent communication The sensitivity and compassion with which the Chief Executive responds to victims’ families, and the logistical care and efficiency with which response teams carry out their work, become paramount

Conclusion Coordination of information and resources Support your response Core Team Preparation Responding Teams Support Management Information management is key Flexibility

When does it end?

Robert A. Jensen President and CEO www.kenyoninternantional.com +1 281 872 6074