2. Family Assistance

3. Legislative Background
Aviation Disaster Family Assistance Act of 1996
Foreign Air Carrier Family Support Act of 1997

4. Mission
The NTSB coordinates and provides additional resources to the airline and local government to help victims and their families while preserving local responsibility and jurisdiction

5. Primary Concerns Initial notification
Recovery and identification of remains
Return of personal effects
Information sharing

6. Local Government Role
Fire and rescue
Medical assistance
Security

7. Local Government Role Recovery Victim identification
Environmental cleanup

8. Victim Support Tasks NTSB tasks Airline tasks
Family care and mental health
Victim identification, forensic & medical services

9. Victim Support Tasks Assisting foreign families Communications
Assisting victims of crime

10. NTSB Tasks Coordinate with state and local authorities
Coordinate federal assistance
Coordinate with airline about family and support staff logistics

11. NTSB Tasks Serve as liaison between airline and families
Integrate airline/federal support to form operations center

12. NTSB Tasks Provide timely briefings to families on the
Progress of the investigation
Progress on recovery and identification
Personal effects process
Coordinate visits to crash site

13. NTSB Tasks Provide information to media on family support issues
Maintain contact with families through entire investigation

14. Airline Tasks
Provide reliable toll-free telephone number and sufficient staff to respond to public inquiries
Provide timely notification to families of victims

15. Airline Tasks Provide a secure facility for families
Provide a joint family support operations center
Provide logistical support for families and support staff

16. Airline Tasks Provide families with a point of contact person
Maintain communications with families who are not at the site

17. Family Care and Mental Health
The American Red Cross (ARC) is the agency responsible for family care and mental health issues. They:
Activate national ARC response system
Coordinate resources for critical incident stress debriefing of support personnel prior to departure

18. Family Care and Mental Health
Coordinate and manage volunteer counseling and support services
Coordinate childcare services

19. Family Care and Mental Health
Coordinate with airline for the delivery of mental health support to family members. This includes family members who do not travel to the incident site.
Arrange an inter faith memorial service

20. Victim Identification, Forensic & Medical Services
The Department of Health and Human Services is the responsible agency supported by the Department of Defense. They:
Assist in mortuary and identification support
Provide temporary morgue facility

21. Victim Identification, Forensic & Medical Services
Interview families for antemortem information
Collect disposition of remains information

22. Victim Identification, Forensic & Medical Services
Assist with notification of families
Coordinate release of remains to funeral director

23. Foreign Victim Families
The Department of State has primary responsibility for foreign victim families. They:
Notify the appropriate foreign government
Provide translation services

24. Foreign Victim Families
Assist families with entry into the U.S.
Assist in the return of remains & personal effects

25. Communications
The Federal Emergency Management Agency has the responsibility for communications. They:
Provide personnel to assist in public information dissemination
Provide enhanced and secure communications

26. Assisting Victims of Crime
The Department of Justice is the responsible agency for assisting victims of crime. They:
Provide information about the Office of Victims of Crime Program
Provide the Federal Bureau of Investigation Disaster Squad for finger print identification

27. Summary Assist families and victims through immediate crisis
Coordinate federal resources to assist the airline and local government
Maintain a core group of experienced personnel to respond to aviation disasters