Principle 2 Promoting the public good

Because the public sector is the mechanism through which governments deliver programs and services for the benefit of the people of Queensland

Promoting the public good actions that benefit the people of Queensland as a whole

Our system of government and the public service

Promoting the public good public sector entities a.accept and value their duty to be responsive to both the requirements of government and to the public interest b.accept and value their duty to engage the community in developing and effecting official public sector priorities, policies and decisions c.accept and value their duty to manage public resources effectively, efficiently and economically d.value and seek to achieve excellence in service delivery e.value and seek to achieve enhanced integration of services to better service clients

Promoting the public good value a we are responsive to the government we perform our duties and conduct ourselves professionally to implement Government policies and priorities

Promoting the public good value a we are responsive to the government this does not mean we are passive we are proactive and our advice to government is objective, independent, apolitical and impartial

Promoting the public good value a Public Interest sometimes the interest of part of the community influenced by culture, media, and local and global events may not promote the public good

Promoting the public good value a we are responsive to the public interest for the public good we meet the public interest in efficient, effective, accountable and transparent public administration

Promoting the public good value a we are responsive to the public interest we show respect, courtesy, and ready attention to members of the public by conducting ourselves professionally listening providing accurate and reliable information

Promoting the public good value a we are responsive to the public interest we take account of the public good and provide advice to government that is objective, independent, apolitical and impartial

Promoting the public good value b we engage the community in developing and effecting priorities, policies and decisions We are inclusive reach out add value

Promoting the public good value c we manage public resources effectively, efficiently and economically we ensure resources are not wasted, abused or used improperly, we are effective - producing the intended result efficient - productive with minimum waste economic - avoiding waste

We are courteous and polite sensitive to peoples needs provide accurate, complete, timely and clear information explain what people need to know and do discuss peoples options and choices, and work with people to find the best solution give prompt service, do what we say we will and keep people informed acknowledge and fix any mistakes explain decisions Promoting the public good value d we excel in service delivery

maintaining impartiality and integrity in informing, advising and assisting the Government continuously improving public service administration, performance management and service delivery managing public resources efficiently, responsibly and in a fully accountable way Promoting the public good value d we excel in service delivery

We support integration to provide faster and easier access to government information and services promote collaboration between Government and non- government sectors to providing services work to provide integrated services locally, regionally and nationally Promoting the public good value d we integrate services to clients

Promoting the public good standard of conduct 2.1 we are committed to excellence in service delivery We deliver services fairly and courteously use resources efficiently and economically assist all members of the community to access government services treat complaints seriously respond positively to constructive feedback

[Insert agency example] [Insert reference to agency policy and procedure] Promoting the public good standard of conduct 2.1 we are committed to excellence in service delivery

We listen and respond to issues and concerns raised by individuals or communities consult with the public to assist in the development of public policy assist in raising community awareness about public issues and policies Promoting the public good standard of conduct 2.2 we ensure appropriate community engagement

[Insert agency example] [Insert reference to agency policy and procedure] Promoting the public good standard of conduct 2.2 we ensure appropriate community engagement

We share information to enhance services share common-use assets, accommodation, and infrastructure collectively plan and deliver related programs and services work to provide integrated services locally, regionally and nationally Promoting the public good standard of conduct 2.3 we work as an integrated service

[Insert agency example] [Insert reference to agency policy and procedure] Promoting the public good standard of conduct 2.3 we work as an integrated service