1. Internal Ombudsman Shared Service
Ms Suellen Bullock – Internal Ombudsman
Mr Rodney O’Donahue – Assistant Internal Ombudsman
Ms Sarah Labone – Complaint Assessment and Administration Officer

2. Introduction
“Each of the Councils is desirous of providing residents, members of the public, ratepayers, local businesses, staff, Councillors and other Council stakeholders with an ‘independent ear’ regarding administrative complaints about unethical behaviour by Council; corrupt conduct; misconduct; or maladministration”
The IOSS Governance Charter reflects the member Councils’ commitment to operate to a high standard of ethical conduct and decision-making; administrative conduct and procedures; and, to strive for a corruption free organisation. All operations of the IOSS are underpinned by the principles of procedural fairness, impartiality, accountability and transparency.

3. Accountability – IOSS Mission Statement

4. Shared Service Model NSW Audit Office Office of Local Government
Speak Up Culture
Sharing information
External Agency engagement
Independence
Cost benefit
Internal Ombudsman Network
Benefits
Business Model
Influence in numbers
Training
Child Protection Forum
Policy
Governance Forum
Challenges
Data control
Policies
Culture
Engagement
Ways of working
Independence

5. The Triple Governance Track
IOSS Activities
The Triple Governance Track
Education and Training
Prevention
Investigation

6. Types of matters we deal with
Community
DA issues – delays / approvals / feedback or communication with council staff
Inappropriate use of social media
Use of council facilities
Animal issues
Environmental concerns
Infrastructure issues
Adequacy of responses with decision making
Staff
Input to Policy development & review
Develop and deliver training
Work process reviews
Providing advice
General Manager
Code of Conduct matters
Councillor interactions
Probity advice
Media release
Councillor
External Agency i.e. NSW Ombudsman
Other

7. Where are we headed? One year in and two to go on initial term
Embedding our services within each Council
Working with Council’s to improve service delivery and processes
Community engagement