The Level 5 Graduate Management Programme

Northend Creative Print Solutions A case study: Nigel Stubley, Managing Director

Purpose of Northend ....is to exceed client expectations whilst achieving a sustainable future for ALL stakeholders

Aims of the business Surpass expectation so that they always specify Northend as the preferred supplier A great environment where customers and employees can work together happily Have effective management and efficient processes Adopt best practice methodology in everything we do To be a place of work where people are Passionate about Northend

5 guiding principles Fast Flexible Focussed Friendly And Fun ......and all within our preferred culture

Objectives Achieve 100% sales target Make a minimum of £100k profit (then share profits) Remain cash neutral Reduce incidence of “house accounts” by 25%

Preferred Culture Translated it means..........How we do things around here! Culture cards describe preferred behaviours Culture must underpin your purpose

Leadership and Management development

K.P.I.s Need to be business specific You/your teams need ownership Must be SMART! Need transparency and regular feedback Lots of visibility is good

Northend KPIs No. of new jobs No. of new enquiries Conversion rate Hours recovered % uptime Wages as % added value GIRFT

NORTHEND expects........ Leaders and Managers to demonstrate by their behaviour that they support the purpose, aims and objectives of the business and put in place whatever actions are needed to meet them...... Energy, direction, communication, fairness, consistency, striving for improvements In summary...”walking the walk”

So what can you do? All of the above... Help shape the objectives Question the culture: does it underpin the purpose? Measure the right things Communicate! Look for personal development opportunities

The greatest Danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo