1 15 August 2005 NUS IP Telephony Roadshow Enabling Borderless Communications with IP Telephony

2 Agenda What is IP Telephony? Bringing IP Telephony to NUS Future Enhancements Q & A Demonstration and Exhibition

3 What is IP Telephony? Translates voice conversations into data packets and transports over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS). Current Singtel PhoneNet Service New Campus IP Telephony Service

4 General Staff (7940) NUS IPTel Overview Call Processing / Messaging Servers Wireless / Softphone Boss/Secretary (7960) NUS Network (NUSNET) IP Phone with PC Video Video Call Singtel PSTN App Services Exchange ( ) Oracle/SAP IVLE Gateway Intranet/ Internet Billing and eTicketing IPTel Web Portal

5 Emergency Alert Time Clock Advertising Real Estate EducationAttendance Health CareER Stats Broadcast Custom & Off-the-shelf applications IP Phone Applications

6 Desktop SMS Service Staff and Govt Directory Services MOTD Information Services (weather, news, stocks, flights, traffic, currency etc) Available Phone Applications

7 SMARTCab Partner: SMRT Taxi

8 Software phone on PC or notebook Make & receive calls from anywhere Benefits: Telecom Charges VOIP solution more economical than PSTN Remote workforce Increased productivity Better customer service IP Communicator Softphone

9 Bringing IP Telephony to NUS

10 Key Considerations Minimal disruption to existing voice service Enhanced communications features at same or lower costs as compared to PhoneNet Increased productivity and mobility Project Goals To successfully upgrade PhoneNet to an advanced IP Communications platform

11 How We Are Affected New prefix 6516 allocated All extensions preserved Seamless migration to new prefix 6516 and 6874 concurrently available for 10 months (Sept 2005 to June 2006) Called Number Announcement for 6874 in May & June 2006 Four-digit dialing across extensions with PhoneNet and IP Phones Fax, direct lines & non 6874 phones not upgraded Availability of analogue lines for backup

12 Upgrade Schedule Phase 2B 3 Sep-17 Oct Phase 2A 25 Aug-21 Sep Phase 2C 27 Sep-24 Oct Phase 2D 4 Oct-29 Nov Phase 2E 1 Sep-31 Oct Detailed schedule will be available on the IPTel Web Portal

13 Detailed Planning with Dept Phone Admin Phone & Staff ID listing, seating plan Customised settings Site readiness assessment Expert support team (in conjunction with ITCare) User Starter Kit IP Phone & network patch cord with label, connectivity diagram Starter guide, links to IPTel portal and support User preparation (clear voice mail, cancel call forwarding, clear table space, close all applications, etc) PhoneNet phones will be removed User and Site Preparation

14 IP Phone 7940 IP Phone 7960 IP Phone Models Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc) IP Phones comes with Calling Party Name Identification (Caller- ID) and speaker phone Self-serve web portal for service personalization & administration Access to Applications / Services (Directories, MOTD, etc)

15 Phone Connection

16 Shared Analogue Lines

17 General user training conducted during term break from Sept 2005 Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade Online E-learning & User Guides available Training

18 Price Plans and Charges No increase in departmental phone costs All installation and setup charges waived during upgrade Singtel billing terminate end June 2006 IPTel billing commences July 2006 Price Plan equivalent to prevailing PhoneNet charges All IPTel equipment provided on subscription basis. No equipment purchase required Provisions catered for shared lines where applicable

19 Future Enhancements

20 Cost Effective Video to Every Desktop Initiate voice/video call from an IP phone High-quality video for effective non-verbal communication Managed by one converged network Video Telephony is Now Just a Phone Call Desktop Video Telephony

21 Whos Sharing Whos Speaking Whos Attending How attending 2004 Results Movable, sizable video window E-Meetings and Conferencing

22 Converged Communications IP Network Collaboration Calendar Video Conferencing Video Conferencing Web Application Audio-Conferencing Instant Messaging Voice Messaging Voice Messaging Contact Center Contact Center Telephone Services Telephone Services Telephone Services Telephone Services

23 More Info IPTel Web Portal iptel.nus.edu.sg and staff portal User Guides Price Plans FAQs Upgrade and Training Schedules Self-serve personalization Phone administration

24 Questions & Answers

25 Demonstration

26 IP Phone 7940 IP Phone 7960 Cisco IP Phone Models Each has a LCD display, four soft keys, messages button Model 7960 has 6 line/speed dial button Model 7940 has 2 line/speed dial button

27 Cisco IP Telephony Features Call Forwarding Speed Dial Call Pickup Call Transfer Ad-hoc Conference (three parties) Boss/Secretary SMART Apps

28 Questions & Answers

29 More Info IPTel Web Portal iptel.nus.edu.sg and staff portal User Guides Price Plans FAQs Upgrade and Training Schedules Self-serve personalization Phone administration

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