Making the Most of JUSP April 2012 University of Glasgow Library’s Experience Jacqui Dowd Management Information Officer

E-Journal Usage The advent of E-journals allowed us to harvest a plethora of usage data. Why? Because we could!? But what did we do with all that data? For years we just stored it and occasionally, we looked it! 2006 SCONUL Deputy’s visit to Australia in 2006, Queensland University of Technology Balanced Scorecard displayed at the entrance. Other examples/sources – Jim Self, University of Virginia & University & Steve Hiller, University of Washington

E-Journal Usage Then we were required to be more accountable, more efficient and more effective. Sizer’s three ‘E’s: Economy in acquisition Efficiency in the use of resources, and Effectiveness in the achievement of objectives (Sizer 1988)

E-Journal Usage In response we developed KPIs! SCONUL Measures: Number of E-journal titles available Total expenditure on E-journals Number of full-text downloads Number of downloads per FTE Student/User E-journal expenditure per FTE Student/User Cost per download per FTE Student/User

E-journal Usage These weren’t enough though! In 2004-2005 we developed local KPI’s for the ‘Big Deals’ & Backfiles purchased: Downloads per FTE Student/User per package Average cost per subscribed title per package Average cost per reported title per package Average cost per download per package Average cost per package per FTE Student/User per package

All costly in staff time! E-journal Usage Use per Title per package: Number of titles per package with High usage (>= 100 downloads) Number of titles per package with Medium usage (11-99 downloads) Number of titles per package with Low usage (< 11 downloads) Number of titles with Zero usage All costly in staff time!

E-journal Usage Then came JUSP! Benefits of JUSP to Glasgow University Library so date: JUSP has reduced the need to create SCONUL/Academic Year reports by approximately 75% JUSP give us JR1-JR1a reports that include gateways & intermediaries JUSP gives us instant, easy access to usage over user specified dates JUSP give us instant, easy access to the number of titles in defined usage ranges per publisher (UoG ‘Big Deal’ measurement) And it’s free!

Did I mention it was free? E-journal Usage Benefits of JUSP to Glasgow University Library so date: JUSP has reduced the number of providers we need to download by approximately 16% JUSP has reduced the need to calculate JR1 –JR1a by title by approximately 75% JUSP now monitor and deal with technical difficulties/errors by providers and re-download & re-process etc. when necessary JUSP chase providers who are late in making statistics available. Did I mention it was free?

Questions?