Promoting prosperity for all Digital government – Promoting prosperity for all Workshop 11A81 Andrea Halmos European Commission DG CONNECT H4, eGovernment & Trust Unit 11 October 2017, Brussels European Week of Regions and Cities 2017, Brussels

Outline Digital government Implementing eGovernment at local and regional level Digital government for prosperity

Digital transformation of government From silos to joined-up and open government (shared infrastructure, re-using data to reduce obligations, open data and services) From customer services to customised services From eGovernment to (digital) government strategies

eGovernment Action Plan 2016-2020* *COM(2016) 179 final + DSM Midterm Review https://ec.europa.eu/futurium/en/egovernment4eu

Tallinn Declaration on eGovernment at the ministerial meeting during Estonian Presidency of the Council of the EU on 6 October 2017 We will… ensure that European citizens and businesses may interact digitally with public administration we will work to implement the once-only principle for key public services increase the availability and quality of open government data and enabling more the automatic access to databases make more use of open source solutions and open standards when (re)building ICT systems and solutions devote resources for more and faster experimentation with emerging ICT within the public administration work to modernise the design of public services, procurement and contracting arrangements, to make them compatible with modern and agile ways of developing and deploying digital technology

Tallinn Declaration on eGovernment Annex: User-centricity principles for design and delivery of digital public services …We commit that the design and delivery of our services will be guided by the following principles of user-centricity… Digital Interaction Accessibility, security, availability and usability Reduction of the administrative burden Digital delivery of public services Citizen engagement Incentives for digital service use Protection of personal data and privacy Redress and complaint mechanisms

eGovernment at regional and local level

eGovernment at regional and local level

regional and local level eGovernment at regional and local level https://ec.europa.eu/digital-single-market/en/news/egovernment-local-and-regional-administrations-guidance-tools-and-funding-implementation

Digital Transition Partnership Digital Transition Partnership http://urbanagendaforthe.eu/ https://ec.europa.eu/futurium/en/digital-transition Digital Transition Partnership The objective is to provide better public services to citizens and create business opportunities Better Legislation - Better Funding - Better Knowledge https://ec.europa.eu/info/eu-regional-and-urban-development/cities

Digital Transition Partnership

Future Gov Artificial Intelligence Tools for Data Driven policies Digital Transition Partnership Artificial Intelligence Tools for Data Driven policies Citizen eXperience Funds for Digital Transition Future Gov

Let us know your needs or ideas here: https://ec.europa.eu/futurium/en/egovernment4eu

Digital government for prosperity The public sector represents a significant part of the economy (GDP, employer) Better quality of services and greater user experience Improving the framework conditions for businesses Public administrations have a great buying power and can pull innovation to market Opening-up public sector information to foster data-driven businesses Cross-border public services are needed for the Digital Single Market, helping European companies Big data to improve predictive capacity, effectiveness, efficiency and quality of decisions in the public sector Transparency and openness can contribute to legitimacy and trust Using technology to improve government accountability, social inclusiveness and partnerships

https://ec.europa.eu/info/digital-transformation-public-administrations-event-3_en

Digital Government for growth at local and regional level Improving business environment Reducing administrative burden Better data exchange across administrations Fostering data-driven businesses Opening up government data Facilitating its re-use Innovation in government Gov.tech sector supplying government Innovative procurement Systemic change

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Follow us on @EU_eGov EU_Public Services Thank you! http://ec.europa.eu/egovernment https://ec.europa.eu/digital-single-market/en/trust-services-and-eid eGovernment Action Plan 2016-2020 https://ec.europa.eu/digital-single-market/en/news/communication-eu-egovernment-action-plan-2016-2020-accelerating-digital-transformation Stakeholder engagement platform https://ec.europa.eu/futurium/en/egovernment4eu CNECT-EGOVERNMENT4EU@ec.europa.eu Follow us on @EU_eGov EU_Public Services