Smarter Cities: Creating opportunities through leadership and innovation Ed Bryan, Vice President, Industry Solutions IBM Software Group July 2013

Leaders create opportunities from today’s harsh realities Sustainability Investment Innovation Community Declining Budgets Increasing Threats Aging Infrastructure Changing Populations

Planning and Management Reaching beyond city hall to collaborate and integrate… Leveraging information to make better decisions Anticipating problems to resolve them proactively Citizen Groups Businesses Other levels of Government Universities Hospitals Security Agencies Not for Profits Developers Infrastructure Human Planning and Management Coordinating resources and processes to operate effectively …. and provide sustainable economic growth and enhanced quality of life 3

Thames Water AMP6 Alliance Outcomes driven and customer focused Meet the challenge of ageing infrastructure and sustainability while keeping customer bills affordable Turn data into management insight Innovation at the heart of the alliance Collaboration and early planning for optimal delivery IBM appointed Technology and Innovation Partner

Glasgow, United Kingdom UK smart city: real-time information powers citizen collaboration, traffic management, crime prevention, energy monitoring to reduce fuel poverty "From transport systems to energy use and health, this demonstrator will play a key part in the government's industrial strategy and give real insight into how our cities can be shaped in the future.“ ~ Universities and Science Minister, David Willetts, 2013 ~

Transport for London IBM awarded contract in December 2007 for a 2 year design & build project and 5 year operate contract Full scope design, build and run: Contact Centres including IVR, inbound and outbound post New, flexible applications to support CRM and Enforcement of the two Schemes Transactional public-facing web site High availability data centres Transition from previous service provider Implementation of Congestion Charge AutoPay Introduction of Scheme changes, such as LEZ Phase 3 and 4

Digital Delta - Netherlands Smart information exchange to accelerate water management innovation

City of Davao Miami-Dade Parks City of South Bend A city in China Cities realizing real results with intelligent operations solutions City of Davao builds a safer city with real-time monitoring of incidents and emergencies to minimize damage and ensure rapid recovery Miami-Dade Parks expects to reduce water consumption by 20% and save $860,000 annually Reduce water costs through operational efficiency and advanced analytics capabilities Enhance management of public safety from crime and threat prevention to emergency response City of South Bend protects human health and river water quality with 95% reduction of dry weather sewer overflows A city in China makes its public transportation system faster and more efficient by improving transit flow on 2000 city buses and 100 bus routes Develop high-speed urban passenger transport network to meet growing population needs Reduce combined sewer overflows with real-time sewer monitoring and control

Seizing the opportunity for innovation Explosion of data offers new opportunity to innovate, to get “smarter” Turn information into insight for faster, more accurate decisions, more effective planning Leverage an intelligent operation platform Gather data from multiple sources Use analytics to provide new insights If you'd like to know more: IBM stand #B11 http://www.ibm.com/uk http://www.ibm.com/smarterplanet/uk/en/smarter_cities/examples Together we are building Smarter Cities