The Order Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Outline A Basic Fulfillment Process Role of Enterprise Systems in the Fulfillment Process Exercise Using Simulated SAP Magal and Word | Essentials of Business Processes and Information Systems | © 2009

A Basic Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Document Flow Customer Inquiry Quotation Customer Purchase Order Sales Order Picking Document Packing Document Customer Invoice Customer Payment Key questions regarding documents What is the purpose? What are the key data? General: Who, when, what, where Process / step specific: varies How does data change across the process? Who is responsible for the data? Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Customer Inquiry Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Quotation Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Customer Purchase Order Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Sales Order Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Picking Document Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Packing List Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Customer Invoice Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Financial Impact of the Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Role of Enterprise Systems in the Fulfillment Process Execute the Process Create Quotation Create Sales Order Prepare Shipment Send Shipment Create and send Invoice Receive and process payment Capture and Store Process Data Monitor the Process Instance-Level Information Flow Process-Level Information Flow Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Enterprise System in Fulfillment Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Process Level Information Magal and Word | Essentials of Business Processes and Information Systems | © 2009

Exercise Using Simulated SAP The exercises will take you through the following steps that have been discussed in this chapter: receive customer inquiry create quotation receive a customer purchase order create a sales order prepare the shipment (pick and pack) send the shipment (post goods issue) create a customer invoice receive a customer payment Magal and Word | Essentials of Business Processes and Information Systems | © 2009