PALS involvement in MAGIC

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Presentation transcript:

PALS involvement in MAGIC Catherine Lee Manager, North of Tyne Patient Advice and Liaison Service 23 October 2013

Why involve PALS (Patient advice and liaison service)? PALS involvement in MAGIC Why involve PALS (Patient advice and liaison service)? Role and function of PALS in: providing advice and information for patients their families and carers finding answers to questions sorting out problems recording and collating issues and concerns ‘early warning’ - highlighting issues

How PALS has supported MAGIC PALS involvement in MAGIC How PALS has supported MAGIC Identified examples of good and ‘not so good’ practice for training and development purposes Explained and publicised MAGIC during talks and visits throughout the local community Supported individuals to ‘have a voice’ and be part of decisions about their care and treatment

How MAGIC has supported PALS PALS involvement in MAGIC How MAGIC has supported PALS Validated the work and function of PALS and PALS staff Provided a framework for PALS to assist patients their families and carers A focal point to raise challenges and concerns More positive communication experiences and better outcomes for patients and carers

PALS involvement in MAGIC Thank you Catherine Lee Manager, North of Tyne Patient Advice and Liaison Service