Diversity and Inclusion: 5 Practical Steps Pauline Miller Head of Diversity and Inclusion, Lloyd’s 22nd March 2017

5 Practical Steps to Inclusion Step Five: Measurement and Evaluation Step Four: Employee Resource Groups Step Three: Awareness and Learning Step Two: Frameworks for Action Step One: Executive Sponsorship and Support © Lloyd’s

Step One Senior commitment from the top Executive Sponsorship and Support Senior commitment from the top Influential, well-respected, front line business leader Be clear about their role Help them create their own story Walk the Talk Alignment to the business strategy Support One person-charge Resources © Lloyd’s

Step Two Business Case Culture, Values & Behaviours Frameworks for Action Business Case Culture, Values & Behaviours Communication Strategy Policy & Guidance Fluffy Stuff Clear Guidelines Accountability Goals for Success © Lloyd’s

Step Three Build awareness Stand-alone Sheep-dip Educate at all levels Awareness and Learning Build awareness Educate at all levels Create experiential learning Embed Stand-alone Sheep-dip One-size fits all Individual accountability © Lloyd’s

Step Four Build Inclusive Cultures Organisational insights Employee Resource Groups Build Inclusive Cultures Organisational insights Create Role Models Engage Senior Sponsors Employee Driven Business Resource Groups Exclusive rather than inclusive Under the Radar Challenge Organisation Strategy Employee owned © Lloyd’s

Step Five Lack of focus No Accountability No Commitment Measurement and Evaluation Lack of focus No Accountability No Commitment What gets measured gets done? How will we know if we have been successful? Are we making progress? © Lloyd’s

Dive In Festival Case Study: The festival for Diversity & Inclusion in Insurance

Dive In…. The story so far? Dive In is the insurance sector’s only international diversity and inclusion festival that runs concurrently in multiple organisations in different countries, representing every corner of the industry, from the smallest brokers to the largest multi-national companies. 2017 is the third year that Inclusion@Lloyd’s will run the Dive In Festival. It was conceived as part of a strategic plan to drive engagement and understanding of the business case for diversity and inclusion. Each year, since launch in 2015, the Festival grows in size due to the demand created by the experience of participation which spreads by word of mouth and media coverage of the previous event. The Festival is free to attend and is promoted to over 1 million people in the global insurance market through media partnerships, visible branding and internal communications campaigns, delivered in partnership with a steering committee of industry leading communications professionals.

2016 Festival Outcomes 98% feel that Diversity & Inclusion is good for business 98% feel that the festival is good for the insurance industry and its reputation 98% said they would recommend attending the festival to their colleagues next year 74% said that the festival has given them new ideas about how to improve Diversity and Inclusion at work 71% said the festival has given them skills to help them develop personally and/or professionally 68% said their understanding of Diversity & Inclusion had changed as a result of the festival (82% of first time festival attendees responded “yes” to this question) Based on 1,397 responses: 66.4% middle of career, 19.2% executive level, 14.4% just starting out (431 answers in in 2015).

2016 Festival Coverage 96 pieces of coverage (print & online) 6 Media partners Qualitative media analysis: 3/5 Please Click for Dynamic verison of the Media Coverage Report

Twitter Snapshot

Video assets 36 videos 6253 views Shared through the app, the website & our media partners

Winner of 6 National Awards AWARDS SHORTLISTED:

Dive In… 2017 “The Diversity Dividend” Global Participation Focuses on the bottom line business benefits to the organisation, highlighting the key message that in a tough business climate, diverse and inclusive teams help deliver a business edge and drive higher returns through: Productivity Innovation Reputation Attracting best talent Keeping good people Global Participation Across the Insurance sector employees are encouraged to participate globally, using the Dive In App to register to attend events and webinars as well as collaborate ‘live’ with tweets and photos during the festival via the app. Local Content Using the overarching theme, content is created locally by volunteer teams, ensuring that local and cultural differences are incorporated into the festival globally.