Work languages What are you speaking? AWWA Administrative Network Thursday, May 12, 2016

What are Working Languages? A working language is a language that is given a unique legal status in a supranational company, society, state or other body or organization as its primary means of communication.

What are Working Languages? What motivates us Type of relationships you want or have A representation of yourself

Languages Quality Time Affirmation Gifts Service Physical Touch

Quality Time at Work Standard Effort Grade Labor Class Composition Caliber Condition Character Nature Form Rank Value Level Feature Trait Attribute Characteristic Point Aspect Effort Labor Composition Design Create Share Control Discuss Excitement Evaluate Decide Take Risks Communicate Deliver Question Observe Speed Effectiveness History Tempo      Schedule Timeline Measure Period Season Quality Time at Work Work: Human qualities

https://www.polleverywhere.com/multiple_choice_polls/6UpLAQ51tkhxDdv

Face-to-face communication Quality Time Face-to-face communication Personal Life: Family Sleep Work Life – These people like: They like hanging out Face to face communication instead of email – on regular basis – Talk, listen, and engage with others - People want to know they have been listened to and that they have been part of a quality conversation Ask questions and pay attention to what is being said. Observing body language Stop by their office to talk Discussion over lunch Important for leaders to give quality time to their teams – We just had our annual GM Breakfast – Could’ve sent email but didn’t – FACE to FACE

https://www.polleverywhere.com/multiple_choice_polls/NncG42P8niDbPpW

Words of Affirmation Encouragement Compliments/Praise Send a quick email Showing value and Motivates Focus on the positive Face-to-Face appreciation Who doesn’t feel better Happier, or more productive after listening to someone say – GREAT JOB! People appreciate hearing – “Thank you” or “Nice Job” Sometimes we spend too much time thinking of all the things that are wrong instead of all the things that have gone right. People want to be thanked and appreciated for what they do, wanting words of affirmation to show they are valued.

What you think, you become. What you fee, you attract. Sometimes when things are falling apart, they may actually be falling into place. What you think, you become. What you fee, you attract. What you imagine, you create.

https://www.polleverywhere.com/multiple_choice_polls/QBzBY9zrBjsvKaN

Receiving Gifts No bribes Breaking company policy Examples Cup of coffee Picking up photocopying A nice chat Meaningful gestures Gift cards A gift is a visual representation of showing you value someone – it may be the cup of coffee you buy them, picking up their photocopying for them or it may just mean being there for the other person when they want you to be. Breaking company policy

https://www.polleverywhere.com/multiple_choice_polls/iqCSDVsoPXqpBbg

Service Service is WORK! Involves thought, planning, and effort This is doing something that you know the other person would like you to do. They often involve thought, planning and effort. It can be expressed as an offer to help or to do something that you know will make a difference to the other person.

https://www.polleverywhere.com/multiple_choice_polls/ltw6J0JEqaWZRYx

Physical Touch CAUTION!!

Physical Touch Hardest language to satisfy in the workplace Remember culture at work or personally Gestures – unwilling to do business Firm hand shakes Probably the hardest love language to satisfy in the workplace if you wish to keep your job. Some cultures greet with a bow, a kiss, or a handshake. If you don't consider the implications of your physical interaction, you may accidentally offend a customer or colleague. Forgoing an important physical gesture may signal that you're cold and unwilling to do business, and if your colleague or customer values these interactions, no amount of quality time or gifts will make up for your faux pas. NBA – slapping or fist bumps

https://www.polleverywhere.com/multiple_choice_polls/ISwWd2iGUGzjwUU

QUESTIONS